Contact methods
Where We Are,
By Text,
Report something
Key people
Other methods of getting information
It is now easier than ever with the launch of a new set of phone numbers. Please take full advantage of our telephone line opening times, Monday to Friday. Our busiest times are all day Mondays and each morning between 9am and 11am. You may wish to make your call at an alternative time convenient to you.
- Council Housing: 01473 825757 (9am to 5pm): tenancy information, housing register queries, repairs, home alterations and disabled adaptations in council accommodation.
- General Enquiries: 01473 826622 (9am to 5pm): car parks, concessionary fares, bus passes, travel vouchers, job vacancies, pest control, sport & leisure and other general enquiries.
- Money Matters: 01473 825798 (8am to 6pm): Council Tax, benefits, Business Rates and housing rents.
- Planning: 01473 825858 (9am to 5pm): planning permission and development control.
Except on weekends and bank holidays when the office will be closed.
Other Useful Numbers
- Refuse hotline: 0845 6066045 (Local Rate Call) Monday to Friday 8.30am to 6pm, Saturday 9am to 1pm: rubbish, bulky item collection, waste and recycling.
- Payments hotline: 01473 829024: automated payments telephone line available 24 hours a day, 7 days a week, to pay by debit/credit card for council tax, brown bin renewals, rents, car park excess charges and sundry debtor accounts.
- Fax: 01473 823594.
- Minicom: 01473 825878, text phone for partial hearing and deaf people.
- Switchboard: 01473 822801.
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If you have an urgent need for access to Council services when the Council Offices are closed (e.g. burst pipe in Council accommodation, you have just been made homeless) the operators on our Out of Hours Service may be able to assist you by telephoning 01362 698384.
Alternatively, you can leave a message by telephoning 01473 822801 which will be responded to as soon as possible when the office re-opens.
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The council's main postal address is:
Babergh District Council,
Corks Lane,
Hadleigh,
Ipswich,
IP7 6SJ.
DX: 85055 (Exchange: Babergh).
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Hadleigh Office
You can visit the Hadleigh office during the following opening times:
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4.30pm
- Saturday and Sunday: Closed
Except on Bank Holidays when the office will be closed.
Sudbury Advice Centre
Alternatively you can visit the Sudbury Advice Centre for advice and guidance on County Council, District Council and Town Council services.
Appointments
If you intend to make a visit to resolve an enquiry, making an appointment will guarantee that you do not have to wait. Please telephone the relevant team as listed above or the Council switchboard on 01473 822801 and speak to the service you require to book an appointment.
All visitors are seen as quickly as possible but at peak times there may be a delay.
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Please tell us about website errors and accessibility issues via the online form to the Webmaster.
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Freedom of Information Requests
Please see if the information you require is already on this website by checking the A - Z of Services.
If you cannot find the information you are looking for then you can visit the Freedom of Information and Data Protection Act pages of the website.
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