Manage Your Account Online

Manage Your Account  Online

There is a technical issue affecting the Tenancy/Housing part of your online account which means tenancy information is not currently being displayed.  Officers are working to resolve this issue.  Please accept our apologies for any inconvenience this may cause.    

If you are: 

• Paying Council Tax
• Renting your home from the Council
• Claiming Housing and Council Tax Benefit
• Paying Business Rates

You can go online and get.....

• The balance of your account
• When your next payment is due
• When your benefit will be paid and how much it will be
• Check progress on any repairs you have requested
• Have your bills delivered by e-mail

Some advantages of these services are:

• E-billing provides a faster, more efficient and convenient way to receive your Council Tax or Business Rate bill
• It gives you access to your account at a time convenient to you.
• It helps to cut the cost of collection by reducing our printing and postage costs
• It helps to protect the environment by saving paper

If you have already registered with us view your account details now.  If not follow the registration instructions below.

Registration

Before you can use these services you need to register.  To do this you can either:-

• Online account registration form
• Email us at customer.services@babergh.gov.uk
• Text us at 07797 870220, start your message with OPENACCESS and include the account number you wish to register
• Phone Customer Services on 01473 825798

Once we have authenticated your request, we will send you your USER_ID and password.  This will be posted to the address that we send your Council Tax bill to.  You will be able to change these details when you first use the service.

E-Billing

We will send you your bill to the e-mail address you supply.

Security

We protect the information we hold about you by only allowing it to be viewed over a secure internet connection.  When you click on the link you may get a dialogue box telling you that are about to view pages over a secure connection.  If you do, click the 'OK' button to continue.

If you have any problems please contact Customer Services.  Our staff will be happy to help you get the most from the system. 

We also appreciate any comments you have which will help us improve the way in which information is presented and whether you find it useful.  Please use the online feedback form.