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Nuisance Complaints

Summary

The Environmental Protection Team is available to deal with nuisance enquiries, including noise, smell, smoke and drainage issues.

The Environmental ProtectionTeam is available to deal with nuisance enquiries. Please contact us if you need advice or have a complaint about the following:

  • noise nuisance
  • smell nuisance
  • smoke nuisance
  • drainage / septic tanks / cess pits

Downloadable Barking Dog leaflet (PDF, 64Kb)
Downloadable Constant Barking leaflet (PDF, 114Kb)
Downloadable Bird Scarers - Code of Practice (PDF, 597kb)

Noise Action Week logo       
Noise Action Week 26th – 30th April 2010

Noise Action Week aims to promote practical solutions to everyday noise problems.
Between Monday 26th April and Friday 30th April 2010, Babergh District Council's Environmental Protection Officers visited 9 primary schools across the Babergh District to carry out presentations and activities for Noise Action Week 2010.

Noise Action Week Photo 13Activities included a demonstration of how a sound level meter works, a 'which is the loudest class' competition, a 'which is the quietest class' competition, a 'who is the loudest teacher' competition, a 'guess the sound' competition, and also a Noise Action Week quick quiz.
Noise Action Week souvenirs such as balloons, bugs, pens, bookmarks and stickers were given away to children who participated.

Noise Action Week Photo 15Discussions then took place with individual classes to talk about some of the common noise complaints received by the council, and the impact that excessive noise can have on people's lives and we explained the ways that Environmental Health can help. We also talked about some simple things people can do to try to prevent other people being disturbed by the noise we make.

Noise Action Week Photo 18The main aim of the Noise Action Week Programme was to try to make the children think about the noise they make at an early age and how this may impact other people. In conclusion it was a very successful week with positive feedback from the teachers on the day.


Last year Babergh District Council responded to over 350 noise complaints. These range from the most common complaints such as loud music and barking dogs, to the less common such as bird scarers and early morning noise from cockerels.

Noise can cause disruption and distress to everyone - at home, at leisure, at work and at study.

For Noise Action Week everybody was urged to:

  • Consider the noise they make and the effect it has on others
    Consider the noises that disturb them

For further information please contact Babergh District Council’s Environmental Protection Team on 01473 822801 or visit us at the Main Offices at Corks Lane in Hadleigh.

What can you do about the problem?


In the first instance, talk to the person or business responsible. They may not be aware that there is a problem. It is always best to try to resolve the problem in a friendly and informal manner.

online Report a Problem facility on the OneSuffolk website You can use the online Report a Problem facility on the OneSuffolk website to report nuisance complaints in the Babergh District and in other council areas in Suffolk.

What can Babergh District Council do?


Under Section 79 (i) of the Environmental Protection Act 1990 'all reasonable steps' must be taken to investigate your complaint.

Babergh District Council can help with noise that is a statutory nuisance. In general terms this is "something that interferes unreasonably with your enjoyment of your property; a regular disturbance that continues sufficiently to be deemed unreasonable."

It must be accepted that everyday sounds may annoy but may not be a 'nuisance' in legal terms. It would be impracticable to provide a remedy against every action that an individual finds objectionable.

There are no fixed levels of noise which constitute a Statutory nuisance and no set times within which it is acceptable to carry out noisy activities.  Each case must be judged on its own merits.

How are complaints dealt with?

Once a complaint is received an Officer will discuss the problem with you and establish if further investigations are required.

A letter will be sent, where appropriate, to the person or business causing the problem, informing them that a complaint has been received. You may be asked to keep a diary of the events which are disturbing you, i.e. when it occurs and how long it goes on for.
 
If the problem continues, it is important that the diary is returned. If the diary is not returned within 4 weeks, the case will be closed.

Once the diary is received and it appears a Statutory nuisance could exist an Officer will need to witness the noise. This could include visits by an Officer and the use of noise monitoring equipment.
 
If a Statutory noise nuisance is proven, an Abatement Notice could be served on the person/business responsible for the noise requiring them to abate the nuisance.

Failure to comply is an offence and the matter is put before a Magistrates court. This could result in a fine.

Taking your own action

If you do not wish to involve Babergh District Council, or we do not feel it is appropriate to take action, you can contact the Magistrates court directly. A private action may be more successful as the ''burden of proof'' may be less demanding.

Babergh District Council has a booklet entitled ''A guide to taking your own action''. Please contact Environmental Protection team, by one of the means below, for a copy.

 

External links ...

Department for the Environment, Food & Rural Affairs
Department for the Environment, Food & Rural Affairs
Following the consultation on the Government's strategy to tackle ambient noise, Defra has undertaken the development of a Neighbourhood Noise Strategy.
Neighbourhood noise web page
One Suffolk
OneSuffolk
You can report local problems in Suffolk, which will be e-mailed automatically to the team who deal with that problem.
Report a Problem facility

About links to external sites.

Contact us ...

Team:
Environmental Protection
Telephone:
01473 825890
Minicom/textphone:
01473 825878
Fax:
01473 825738
Address:
Babergh District Council
Corks Lane
Hadleigh
IPSWICH
IP7 6SJ

If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us. About our translation services.

Last updated on: 06 May 2010 | Date of next review: 06 May 2011

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