Which Bin Should I Put Out This Week?
To find out which bin goes out on which week refer to the Calendar (PDF, 268kb) , or you can email us, recycling@midsuffolk.gov.uk, or telephone the Refuse Hotline number 0845 6066045 (Local Rate Call).
What Should Go in My Blue and Black Bin?
Follow the link below to know what to put in your blue and black bin:
Collection Service – The TwinBin Scheme
Your refuse collection scheme involves the use of two wheeled bins. One is a blue bin for the collection of recyclable materials, and the other a black bin for non recyclable waste.The service is operated by our contractor Serco. Every household receives a weekly refuse collection service. One week the recyclables in the blue bin are collected, the next week the black bin is emptied.
For more detailed information on kerbside recycling select the link below:
Collection Instructions
Please ensure that your wheeled bin is presented at the kerbside for collection by 6.30am.
Bin lids should be firmly closed.
No side waste will be collected. However, a limited amount of flattened cardboard can be left at the side of your blue bin for collection.
Contaminated Blue bins will not be emptied.
Missed bin
In the case of a genuine missed collection, the bin must be reported to us within 48 hours of the scheduled collection day, and we will return within 48 hours of receiving the missed bin report.
Whilst on most weeks, a collection round remains similar and residents get used to a regular time of collection, the contractor occasionally changes routes or times for operational reasons. Bins should always be presented by 6.30 am, regardless of any normal collection time. Where a collection is made earlier than the normal time and residents miss the collection, the contractor will not return.
To report a missed collection
Contact our refuse hotline on 0845 606 6045 (Local Rate Call).
Refuse collection problems
If there is a problem with your refuse collection (domestic or trade), you can email us, recycling@midsuffolk.gov.uk, or telephone the Refuse Hotline number 0845 6066045 (Local Rate Call).
|