The planning system helps to ensure that development takes place in the public interest, in economically, socially and environmentally sustainable ways. It has a major impact on how local neighbourhoods look, feel and function. It also has a role to play in helping to cut carbon emissions, protect the natural environment and deliver energy security. 

The new planning search software is now functioning as normal and documents should be available to view. There may be compatibility issues if your browser is not fully up to date, please see Troubleshooting below. Please also ensure your bookmark for the planning search system has been updated to:


I'm having trouble using Public Access. The documents won't open when I try to open them?

You may need to allow pop-ups for our website or turn the pop-up blocker off in order to open the document/s you wish to view. If you are using Internet Explorer to view these pages then the pop-up blocker can be disabled by going to the Tools Menu, selecting the 'pop-up blocker' option, and selecting disable pop-up blocker.

Similarly if you are using Google Chrome see steps below to allow pop-ups for the Babergh Public Access search pages:

To see blocked pop-ups for a site, follow the steps listed below:

  1. If pop-ups have been blocked, you'll see the  icon in the address bar. Click the icon to see a list of the blocked pop-ups.
  2. Click the link for the pop-up window that you'd like to see.
  3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.

I've disabled my Pop-up Blocker but the document/s still won't open?

You may need to install the latest version of Adobe Acrobat Reader to open all our documents -

If you still are experiencing problems with the Public Access website after trying the above solutions you may need to install the latest version of your internet browser:

Internet Explorer 11 Download Link

Google Chrome Download Link

Mozilla Firefox Download Link

If you are a Consultee looking at these pages and wish to make your comments online, please email to enable your Consultee account.


See below for some frequently asked planning questions.

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