Suffolk is a safe county to live in. However, we are not immune from Anti-Social Behaviour (ASB) and for many communities it is a real concern.
Your Community Safety Partnership (CSP) has agreed minimum standards of service that will be provided to victims and witnesses of ASB.
We will not tolerate ASB. These standards form our promise to help keep Suffolk a safe place to live, work and visit.
What is a Community Safety Partnership?
A CSP is a statutory partnership body that has a duty to work with other local agencies and organisations. This is so that strategies to fight crime (including ASB) can be developed and implemented. CSPs work to avoid their local environment from being adversely affected by crime and disorder.
CSPs consist of representatives from:
- Suffolk Constabulary
- Suffolk Police Authority
- Suffolk County Council
- District and Borough Councils
- Youth Offending Teams
- Suffolk's Clinical Commissioning Groups
- Drugs and Alcohol Teams
- Suffolk Fire and Rescue Service
Suffolk has 5 CSPs and they cover Ipswich, Waveney, Babergh, Suffolk Coastal and the Western part of the county.
All 5 CSPs have agreed to adhere to the minimum standards of service. This means there will be a consistent response to ASB reports in Suffolk and all responses will be in line with these standards.
The CSPs will work together to reduce instances of ASB by focusing on:
- early intervention
- effective environment
As a victim or witness you will be treated with a high level of service and care from all partner agencies.
Why work together?
When it comes to community safety, effective partnerships are key. They promote sustainable, safer communities and are crucial in tackling the issues that correlate with ASB.
In order to properly respond to victims and witnesses, agencies must work together in order to:
- identify their own areas of expertise
- give a rounded solution to the problems our communities face
Why should I report ASB?
We know that being a victim of or witness to ASB can cause stress and upset. We want to tackle it in all its forms, so we need you to tell us when it happens.
We want you to feel confident in the service you will receive from your CSP. Our minimum standards of service will define our response.
We will ensure that we deal with your case in a timely, supportive and professional way.
If you are suffering as a result of ASB, you can expect your CSP to treat the problem seriously.
How do I report ASB?
In an emergency, you should always call 999. An emergency is:
- when a crime is happening
- when someone suspected of a crime is nearby
- when someone is injured, being threatened or in danger
To report ASB or a crime when it is not an emergency call 101.
CSPs aim to make Suffolk residents feel that their neighbourhood is a safe place to live, work and visit.
The below standards are designed to help the Policing Pledge, not replace or dilute part of it.
CSPs will ensure that:
- your complaint will be taken seriously and each complaint will be investigated
- all information you give us will be treated in confidence and in accordance with data protection legislation
- you will be informed who the lead organisation will be and you will be provided with appropriate support. The lead organisation will work with partners and other service providers where necessary
- you will have a single person to contact within the lead organisation dealing with your ASB issue
- we will consider the full range of actions available in order to swiftly resolve an issue
- we will support you in collecting evidence that enable positive action to be taken. We will regularly review this information and explain what action is to be taken and why
- we will keep you informed about your case and provide you with updates within agreed timescales
- we will contact you via phone, text, email, letter or in person as agreed with you, at appropriates time to suit you
- we will monitor your satisfaction with the way we have dealt with your case
- the lead agency will ask the court for special measures for vulnerable or intimidated victims and witnesses where appropriate
- we will keep communities informed of what is happening within their neighbourhood through things like street briefings, newsletters and leaflet distribution
- when agencies have failed to act an ongoing case of ASB directed towards an individual(s), you can complain to the CSP through your district and county elected Councillors
- we are committed to deliver the best service we can for you in partnership. If we are unable to do this we will give a full explanation as to why it was not possible