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Home > Communities > Community Safety > Anti Social Behaviour (ASB Case Review)

Anti Social Behaviour (ASB Case Review)

What is an Anti-Social Behaviour (ASB) Case Review?

The ASB, Crime and Policing Act 2014, Section 104 (1), introduced the ASB Case Review (also known as a 'Community Trigger').

The Community Trigger is designed to give victims of ASB the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.

For the ASB Case Review, Anti-Social Behaviour is defined as:

  • conduct that has caused, or is likely to cause harassment, alarm, or distress to any person
  • conduct capable of causing nuisance or annoyance to a person with regards to their person’s occupation of residential premises
  • conduct capable of causing housing-related nuisance or annoyance to any person

The trigger case review allows a right for victims, or victims’ representatives to ask local agencies to review how they have responded to previous ASB complaints and consider what action might be taken where the behaviour persists.

Who can apply for a case review request?

Anyone can apply for a case review where, a victim is identified, which includes a General Practitioner (GP), family member or Member of Parliament (MP).

The ASB Case Review is a process designed to make sure that all the relevant agencies, which may include:

  1. the relevant district council or the unitary authority.
  2. the Chief Officer of police for the police area which that local government is within,
  3. each clinical commissioning group established under section 14V of the National Health Services Act 2006
  4. any local provider of social housing

The Case Review Panel meet and discuss the case and work together to decide whether any further actions can be taken to try to resolve the issue.

If you disagree with the outcome of the ASB Case Review you can appeal within 21 days of receiving the outcome of that case review.

The ASB Case Review does not replace the complaints procedures for Babergh and Mid Suffolk District Councils.

It also does not replace your right to complain to:

  • the Local Government Ombudsman
  • the Independent Police Complaints Commission

When should I ask for an ASB Case Review?

You should ask for an ASB Case Review if:

  • you feel agencies have not acted in respect of your ASB complaint
  • you meet the threshold to qualify for a review

What is the threshold for an ASB Case Review?

The ASB Case Review can be requested if you have:

  • reported ASB to Babergh and Mid Suffolk District Councils, Suffolk Police and / or your housing provider THREE or more times, relating to the same issue, in the past SIX months
  • reported Hate Crime to Babergh and Mid Suffolk District Councils, Suffolk Police and / or your housing provider just ONCE in the past SIX months
  • the reports you have made about ASB or Hate Crime must have been made within ONE month of the alleged incident taking place

The request for an ASB Case Review must be made within SIX months of the reports about ASB being made to the Councils / Suffolk Police / your housing provider.

How do I request an ASB Case Review?

This can be on-line using the link below:

Request an ASB Case Review online

Or write to:

ASB Case Review
Communities Team (Safe)
Babergh and Mid Suffolk District Councils
Endeavour House
8 Russell Road
Ipswich IP1 2BX


A telephone number will be listed once staff have returned to the office following the current pandemic restrictions.

More information on the ASB Case Review can be found in our Community Trigger information leaflet

What information will I need to give?

The ASB Case Review request form is detailed, and you will be asked to provide:

  • dates of when you made a complaint about ASB or Hate Crime to Babergh and Mid Suffolk District Councils, Suffolk Police, or your housing provider
  • who you reported the incident(s) to
  • incident or reference numbers you have been given
  • further information about the incidents reported

Read our Privacy notice relating to ASB Case Reviews

What can I expect?

Once you have activated the Community Trigger, agencies must decide whether the threshold has been met, or not as the case may be. The threshold decision will be made by managers from the police, council, and a representative from a registered social landlord provider (where applicable)]. This decision will be made within 10 working days.

If the threshold is met, a case review will be undertaken by partner agencies. The group will review how the partnership has responded to include sharing of information, reviewing actions already taken, and if necessary, make recommendations on how the problem can be resolved. This review will take place within 21 days of the decision being made.

Each victim has the right to appeal the decisions made by the panel (regarding whether or not the threshold has been met – or with the decision made at the review stage). For Babergh & MidSuffolk District Council, appeals will be considered by Vicky Moseley, Corporate Manager- Communities, Babergh & Mid Suffolk District Councils. Appeals will be heard within 15 working days of the appeal being received.

Help with completing online forms

If you do not have access to a computer, you can visit a library (COVID-19 restrictions allowing) where you can use a self-service PC to complete your application. Staff are available to support you if you need it.

If you are unsure whether the Community Trigger is right for you or need any help preparing your application, please call Peter Watson Community Safety Officer ASB - Babergh and Mid Suffolk District Councils on 07709 718196 for further assistance.

ASB Case Review Figures

We have a duty under Section 104(9) of the Anti-Social Behaviour, Crime and Policing Act 2014 to publish information about numbers of ASB Case Reviews.