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Anti Social Behaviour (ASB Case Review)

Community Trigger (ASB Case Review)

If you have already reported ongoing anti-social behaviour (ASB) to either:

  • the police
  • your district/borough council
  • your housing provider

and you feel that no action has been taken to resolve it, you can activate the Community Trigger. This is a request for us to review your case.

What is a Community Trigger?

The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger. This trigger is designed to give victims of ongoing ASB the right to request a review of their case, and bring agencies together to take a collaborative approach in finding a solution.

It is also known as the 'ASB Case Review'.

The relevant bodies and responsible authorities who undertake the case review are:

  • local authorities
  • the police
  • Clinical Commissioning Groups in England and Local Health Boards in Wales
  • registered providers of social housing who are co-opted into this group

The relevant bodies must publish the Community Trigger procedure, to ensure that victims are aware that they can apply to activate the trigger in appropriate circumstances.

The information should be provided on the websites of all relevant bodies. Information should include the lead agency’s website, a point of contact and the procedures for activating the process.

Who can apply to activate the Community Trigger?

An application may either come directly from the victims of ASB or from a third party (with the victim’s consent). This third party may be a family member, friend or local elected representative (a councillor or MP).

The victim may be an individual, a business or a community group.

When can I activate the Community Trigger?

The Community Trigger can be used if you have complained to the Councils, the police and/or your housing provider:

  • on three or more occasions about separate incidents of ASB in the past six months, and
  • reported each incident of ASB within one month of it happening, and 
  • requested a case review within six months of when you reported the incidents

This is called the threshold. If the threshold is not met, the case review will not take place.

You have the right to request a review of your case if you have complained to the Councils, the police or your housing provider and you feel that no effective action has been taken to resolve it.

The Community Trigger is not an alternative complaints procedure and will not review concerns about service provision. Service complaints should be directed to Babergh or Mid Suffolk District Councils or Suffolk Police separate complaints procedures.

How do I activate the Community Trigger?

You can activate the Community Trigger via:

You can also activate the Community Trigger by writing to:

ASB Case Review (Community Trigger)
Communities Safety Team
Babergh and Mid Suffolk District Councils
Endeavour House
8 Russell Road
Ipswich IP1 2BX

You can also contact either Peter Watson on 07709 718196 (or peter.watson@baberhmidsuffolk.gov.uk) or Ian Rafferty on 07519 21853 (or ian.rafferty@baberghmidsuffolk.gov.uk).

More information on the ASB Case Review can be found in our Community Trigger information leaflet

Information you will be asked to provide

To request a case review and to fill in the form, you will need:

  • your name, address and contact details
  • the dates of each time you have complained
  • who you reported the incidents to
  • details of who you complained to (name, organisation, and/or incident reference numbers you were given)
  • information about the anti-social behaviour

What happens next

Suffolk Anti-Social Behaviour case review model

Agencies, including:

  • local authorities
  • the police
  • local health teams
  • registered providers of social housing

have a duty to carry out a case review when someone requests one and their case meets a locally defined threshold.

You will be told whether your case meets the threshold limit or not. If it does not, you may be given advice on what else you can do.

If your case does meet the criteria, the relevant bodies will carry out a review of your case. They will consider what actions have been taken and what further actions may be taken.

You will be allocated a single point of contact and you will be kept updated on your community trigger application. This includes the outcome of the review, and whether any recommendations for future actions are made.

A flowchart of the process involved is available to view via our Community Trigger flowchart

The Community trigger process does not replace individual organisations complaints procedures. You can also still complain to the Local Authority Ombudsman or Independent Police Complaints Commission (IPCC), if you are unhappy about the service you have received.

Once the case review is completed, you will be sent a copy of these findings. You will still reserve the right to appeal the case review report within 21 days (details will be provided on the report sent to you).

ASB Case Review figures

Babergh and Mid Suffolk District Councils have a duty to publish data covering the last several years.

Our data is as follows for the period October 2014 to March 2022:

Anti-social behaviour case review data, 2014 - 2022
 October 2014 to March 2015April 2015 to March 2016April 2016 to March 2017April 2017 to March 2018April 2018 to March 2019April 2019 to March 2020April 2020 to March 2021April 2021 to March 2022
Number of case review applications received 0 1 0 0 0 0 1 6
Number of times the threshold for case review was not met 0 1 0 0 0 0 0 3
Number of case reviews carried out 0 0 0 0 0 0 1 3
Number of case reviews that resulted in recommendations being made 0 0 0 0 0 0 1 3