Anti Social Behaviour (ASB Case Review)
Community Trigger (ASB Case Review)
If you have already reported ongoing Anti-Social Behaviour (ASB) to either:
- the police
- your district/borough council
- your housing provider
and you feel that no action has been taken to resolve it, you can activate the Community Trigger. This is a request for us to review your case.
What it is a Community Trigger?
The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger. The trigger is designed to give victims of ongoing ASB the right to request a review of their case, and bring agencies together to take a collaborative approach to finding a solution.
It is also referred to as the 'ASB Case Review'.
The relevant bodies and responsible authorities who undertake the case review are:
- Clinical Commissioning Groups in England and Local Health Boards in Wales
- registered providers of social housing who are co-opted into this group
The relevant bodies must publish the Community Trigger procedure, to ensure that victims are aware that they can apply to activate the trigger in appropriate circumstances.
The information should be provided on the websites of all relevant bodies. Information should include the lead agency’s website, a point of contact and the procedures for activating the process.
Who can apply to activate the Community Trigger?
An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent). This third party may be a family member, friend or local elected representative (a councillor or MP).
The victim may be an individual, a business or a community group.
When can I activate the Community Trigger?
The Community Trigger can be used if you have complained to Babergh Mid Suffolk District Council Council, Suffolk police and/or your housing provider:
- on three or more occasions about separate incidents of anti-social behaviour in the past six months, and
- reported each incident of anti-social behaviour within one month of it happening
- you are requesting a case review within six months of when you reported the incidents
This is called the threshold. If the threshold is not met, the ASB Case Review will not take place.
You have the right to request a review of your case if you have complained to Babergh Mid Suffolk District Council, Suffolk police or your housing provider and you feel that no effective action has been taken to resolve it.
The Community Trigger is not an alternative complaints procedure and will not review concerns about service provision. Service complaints should be directed to Babergh Mid Suffolk District Council or Suffolk Police.
How do I activate the Community Trigger?
This can be done online, using the link below:
Or write to:
ASB Case Review
Communities Team (Safe)
Babergh and Mid Suffolk District Councils
8 Russell Road
Ipswich IP1 2BX
You can also phone Peter Watson (Community Safety Project Manager) on 07709718196
More information on the ASB Case Review can be found in our Community Trigger information leaflet
Information you will be asked to provide
To request a case review and to fill in the form, you will need:
- your name, address and contact details
- the dates of each time you have complained
- who you reported the incidents to
- details of who you complained to (name, organisation, and/or incident reference numbers you were given)
- information about the anti-social behaviour
What happens next
- local authorities
- the police
- local health teams
- registered providers of social housing
have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.
You will be told whether your case meets the threshold limit or not. If it does not, you may be given advice on what else you can do.
If your case does meet the criteria, the relevant bodies will carry out a review of your case. They will consider what actions have been taken and what further actions may be taken.
You will be allocated a single point of contact and you will be kept updated on your community trigger application, including the outcome of the review, and if any recommendations for future actions are made.
A flowchart of the process involved is available to view via our Community Trigger flowchart
The Community trigger process does not replace individual organisations complaints procedures. You can also still complain to the Local Authority Ombudsman or Independent Police Complaints Commission (IPCC), if you are unhappy about the service you have received.
Once the case review is completed, you will be sent a copy of these findings. You will still reserve the right to appeal the case review report within 21 days (details will be provided on the report sent to you).
ASB Case Review Figures
Babergh and Mid Suffolk District Councils has a duty to publish data covering: Our data is as follows for the period October 2014 to March 2021.
- the number of applications for ASB Case Reviews received
- the number of times the threshold for review was not met
- the number of anti-social behaviour case reviews carried out
- the number of anti-social behaviour case reviews that resulted in recommendations being made