Each quarter, we provide a report to members, senior leadership and tenants with a clear view on performance in relation to our landlord service, including our Tenant Satisfaction Measure (TSM) results. The report shows our progress each quarter (every three months) and the target we have set to achieve by the end of the financial year.
It includes a Red, Amber, Green status and evidences we are delivering our outcomes required within the Regulator for Social Housing's Consumer Standards.
If you have any questions or comments, please email the Tenant Engagement Team