Please wait until 5.30pm on your collection day to report a missed collection.
We empty over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins cannot be accessed because of roadworks or parked cars.
Delayed collections
The table below lists any known delays to our collection services. We aim to update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out and accessible. We will aim empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
access track to Creeting Hall - Creeting St Peter
Angel Hill - Earl Stonham
Fen Lane - Creeting St Peter
Fen Lane - Earl Stonham
Ipswich Way - Pettaugh
Mill Lane - Creeting St Peter
Pound Road - Creeting St Peter
Roydon Hall Drive - Creeting St Peter
The Lane - Creeting St Peter
|
|
Refuse/general rubbish (black bin)
|
Service up to date
|
| Recycling (blue or blue-lidded bin) |
Service up to date
|
| Paper and card (green-lidded bin) |
Service up to date
|
| Garden waste (brown bin) |
Chadburn Road - Long Melford
Exeter Road - Claydon
Hereford Drive - Claydon
Hill Close - Long Melford
Morgan Court - Claydon
Middle Way - Long Melford
Old Ipswich Road - Claydon
Raile Walk - Long Melford
Shaw Road - Long Melford
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We cannot return if:
- our bin collection guidance was not followed - for example, if the bin was not put out by 6.00am
- the bin contained non-accepted items
- extra waste was not taken, such as black bags
- the bin has been refilled
- the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will record if there was a reason why they couldn't empty a bin. Before a return can be made, crew logs will be checked, and dustcart camera footage may be viewed, to see if the collection was actually missed.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and accessible, and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
