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Home > Features > Changes to customer service phone lines

Changes to customer service phone lines

Please note the following changes to our customer service phone lines

Stowmarket Customer Access Point

Our offices and phone number - 0300 123 4000 - from 5 November will be open from 10am every Tuesday to allow staff in the customer access point in Stowmarket to undertake staff training.

Our Sudbury CAP at Sudbury Town Hall will be open as usual and Stafford and Rural homes will handling any emergency calls.

You'll still be able to make payments by either calling our Automated Payments Hotline, open 24 hours a day on 0845 372 4112, or by submitting information via our website.