We are liaising with partners across Suffolk to respond to an increased demand for community support during the COVID-19 crisis.

Home, But Not Alone

The Home, But Not Alone free phoneline has reopened, in response to England's second national lockdown. The helpline is in place to support clinically extremely vulnerable people who may need additional information or support. The helpline also places vulnerable people in contact with local networks or community organisations who may be able to help.

The telephone number is 0800 876 6926 and the service will be staffed from 9am to 5pm Monday to Friday.

Suffolk Advice and Support Service

Hardship Fund: For financial advice or support with access to food, call The Suffolk Advice and Support Service on 0800 068 3131, Monday to Friday, from 9am to 5pm.

Get free professional advice in confidence on a range of things that you might need some help with.

Call us to have a chat about:

  • your mortgage or credit cards
  • rent arrears or other debts
  • COVID-19 related concerns and what it means for you and/or your family
  • access to food
  • one off grants for things such as:
    • white goods
    • fuel vouchers
    • other unforeseen expenses

Useful information 

Visit the covid-19 information hub to find support in Suffolk. Services which can be accessed within the Covid Hub include:

  • Suffolk Advice and Support Service - If you need to talk to someone about your finances and how you can access help please call the SASS service on 0800 068 3131
  • NSFT & Suffolk Mind - If you need to talk to someone about your mental health and wellbeing please get in touch with NSFT: 0300 123 1503 Suffolk Mind: 0300 111 6000
  • First Response - If you or someone you know is in crisis please call First response 0808 196 3494
  • Domestic Abuse Helpline - Are you a victim of domestic violence and abuse? Call the Suffolk 24-hour Freephone Helpline 0800 977 5690. Are you hurting the one you love? Choose to stop. The Respect Phoneline 0808 802 4040
  • Physical activity - Visit Keep Moving Suffolk for ideas to improve yours and your family’s physical activity levels.
  • The Source website - Information and advice for young people in Suffolk
  • Emotional Wellbeing Hub - Support for young people, call 0345 600 2090 or visit Emotional Wellbeing Gateway

Further protection advice online can be found at: