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Home > Housing > Advice for our tenants - Coronavirus

Advice for our tenants - Coronavirus

We are working hard to stop evictions of any tenant who cannot pay their rent because of Coronavirus.

If you are struggling to pay your rent, please inform us as early as possible so we can work with you. 

Keeping our tenants and staff safe is always important 

Watch our short video which details how we can work together to stay safe whilst maintaining your home.

 

How can I contact you?

If you are struggling at this difficult time and you think we may be able to help, then please get in touch.

Email our rent collection team

Email our tenancy support team for advice

Phone 0300 123 4000 from 8.45am

For emergency repairs or to report dangerous structures, call 0808 168 7794

For a text mobile service for hard of hearing customers, call 07827 842 833

 

How do I help prevent coronavirus from spreading?

Visit the NHS England website for the latest guidance. 

 

What are you doing as a result of the coronavirus?

We must do all we can to keep you and our staff safe. We also want to stop the virus from spreading.

We will be calling tenants before an appointment to check you are well.  We will be following social distancing on any visits. 

Only essential repairs are being completed. These include

  • power cuts
  • uncontrollable leaks or floods
  • blocked drains
  • insecure doors or windows
  • or fire alarm faults

Before we come to your house, we will tell you what to expect. If this does not work for you, we will explain why.

 

What should I do if I have to self-isolate and I’m due to see someone?

Please contact us and let us know. We all have a role to play to prevent the coronavirus from spreading. Read the NHS advice about staying at home

 

I’ve been unable to work because of the coronavirus and do not have enough money to pay my rent. What should I do?

We understand and want to work with you. 

We always encourage you to get in touch as soon as possible if you are struggling to pay your rent. 

We offer a range of advice and support including our Tenancy Support service. They can help with making sure you are getting the right income. Email the Tenancy Support Team as they may also be able to put you in touch with other support agencies who can help.

Guidance from the Department for Work and Pensions details how to claim benefits during the Coronavirus outbreak - whether you are a new/existing claimant. It also includes advice on Statutory Sick Pay.

 

Am I at risk from catching it from a member of your staff?

Staff are regularly encouraged to keep up-to-date with the latest health advice and to maintain good hygiene. 

Staff who can work from home are doing so.

Like everyone else, staff are self-isolating at home if they or a member of their family have symptoms. 

 

What will happen to our services if your staff catch the coronavirus?

We have plans to make sure we can continue to deliver services. 

You may experience delays in service or in some cases, a reduced service.  We are confident we can continue to support you and your family in your home.

We may have to cut back on some services. Where this happens, we will respond to emergencies and other urgent work and we will make sure to update you.

We ask you to work with us through this challenging time.

Our website has a lot of information that may provide you with the answers you need. If you are a tenant you can Visit the "My Home" Tenant Portal. Here you can find further information, pay rent and update your personal details. 

 

I am a local business, what do I do if an employee suspects they have the virus?

 

Read government advice for employers and businesses