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Tenant Involvement

We want you to have a voice on how we deliver your housing services. 

We are always looking for tenants and leaseholders to work with us, to help improve our services for all residents.  

In November 2022, we launched our new Tenant Engagement Strategy.  The strategy was developed using the responses from our tenant engagement survey, where 1,092 of our tenants took the time to let us know how they would like to engage with us on what matters to them.

We also asked tenants what they valued most about their relationship with us, their landlord. We have used some of these responses to inform our priorities and promises within the strategy.

The strategy and its action plan were approved by our tenant board and Councillors. They will be reviewed annually, to track our progress, and to make sure that what we are doing is still relevant.

It gives our tenants and leaseholders a clear understanding of how they can:

  • collaborate on, and co-design, services with us
  • hold us to account on our performance
  • share their views
  • be at the centre of our decision-making process

You can find out more in the following documents: 

To see how we are performing in other areas, please visit the Tenant Feedback and Performance section of our website

What's in it for me?

There are real benefits to being involved:

  • You can tell us what works well and not so well
  • Help us make changes
  • Free training available
  • Demonstrate new skills on your CV
  • Make new friends
  • Be empowered to make the changes you want to see in your neighbourhood or local area 

We also pay any costs you might incur (for example, childcare and travel). However, a lot of our engagement can take place from the comfort of your home. 

What is available?

There are a number of ways in which you can get involved and you can find out more about any of the roles by seeing our role profiles below: 

Complaints Champions

To assist us in complaint reviews, acting as an independent person to help us ensure we are delivering excellent customer service and considering the resident perspective. 

Time commitment: one to two hours every three months

Read more about Complaints Champions

Digital Sounding Board

The Sounding Board is a database of tenants, shared owners and leaseholders who are there to provide feedback and insight on a range of topics or issues. 

Time commitment: 30 minutes - two hours, as and when needed

Read more about Digital Sounding Board

Neighbourhood Champions

To act as the eyes and ears of their communities, feeding back and working with the relevant teams about issues affecting residents in our communities. 

Time commitment: one to two hours, at least twice a year

Read more about Neighbourhood Champions

Resident Readers

To review our planned publications and give us an insight on how easily understood our communications with residents is, including feeding into our annual report. 

Time commitment: 30 minutes to one hour, as and when needed

Read more about Resident Readers

Resident Recruiter

To assist us in the recruitment of customer facing roles within the councils and give us views on the skills and qualities they value in the officers they deal with. 

Time commitment: Half a day for attendance at interview panel, as and when needed

Read more about Resident Recruiters 

Safety Matters Champions 

To work with officers to identify and mitigate health and safety risks within our communities. 

Time commitment: one to two hours, at least twice a year

Read more about Safety Matters Champions

Tenant Board

The most formal and involved tenant role.  Tenant Board members are there to hold the council's housing service to account on its performance. 

Time commitment: At least two hours, four times a year - plus time between meetings to review reports, read papers etc. 

Read more about the Tenant Board

Tenant Experience Champions

To work with us on reviewing specific services or issues that you are passionate about. 

Time commitment: 30 minutes - two hours, as and when needed

Read more about Tenant Experience Champions


How can I get involved? 

You can use the button below to email us and tell us which role you are interested in.  Please include your contact details and we will be in touch. 

Volunteer my time - request further information 


If none of these roles sound right for you, there are lots of more informal ways for you to have your voice heard, just get in touch.  To find out more or express an interest in the above, please email our Tenant Engagement team