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Home > Housing > Customer Engagement

Customer Engagement

STAR Survey Results

A big thank you to all our tenants and leaseholders that took part in the 2019 Survey of Tenants and Residents (STAR) this summer.

Your responses have been carefully analysed and the results were presented to officers and Members September 2019.

We are now working to develop an action plan to make some key service improvements and address the concerns you told us about.

You can view or download the reports via the links at the bottom of this page.

We will add the action plan early next year when it has been agreed so you can see what we are planning and when we hope to have things in place.

Congratulations to our four prize draw winners who each received a £50 shopping voucher!

If you have any questions or comments about the STAR Survey, the results or the action plan, please contact Natalie Lloyd, Improvement and Involvement Officer on 01449 724839 or email Natalie Lloyd.


Download the Babergh STAR Survey Results 2019

Download Mid Suffolk STAR Survey Results 2019