Skip to main content
click for the homepage
mobile menu button

Contact Us

apply 2


report 2


pay 2


Home > Housing > Homelessness Advice > What is Homelessness?

What is Homelessness?

You may be homeless if

  • you're sleeping rough
  • do not have rights to stay where you are
  • you live in unsuitable housing

Please seek help and advice as soon as you think you may be at risk of losing your home. This will give us more time to prevent you becoming homeless or help you to find somewhere else to live before you do.

Am I eligible for help?

You can ask for help if you are homeless, or threatened with homelessness, within the next 56 days. 

We have a legal duty to help some people. Not everyone receives help with housing. Some people just receive advice on how to find a home.

Find out about immigration and residence conditions. They can affect who qualifies for homeless help. 


The Homelessness Reduction Act

This Act requires a major change in the way we deliver our homeless support and advice services.

The new legal duties mean we must:

  • provide advice and carry out prevention work. Where possible, people are be supported to remain in their current home
  • offer everyone who is homeless, or at risk of homelessness, access to meaningful help. This is irrespective of their priority need status. As long as they are eligible for assistance
  • carry out prevention and relief work for anyone threatened with homelessness within 56 days (previously 28 days)

There is guidance available explaining these changes. They can be found in fact sheets produced by the Government 

The code of guidance also explains in further detail what the Council does to deliver the service.