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Home > Housing > Report or Request a Repair

Report or Request a Repair

Emergency repair works restriction now in place

We may need to prioritise repairs.

Due to COVID-19 and Government guidance, we may need to reduce our repairs service. This is so we can focus on the delivery of essential work.

We will prioritise emergency works where there is a risk to people or significant property damage. These include but not limited to:

  • power cuts
  • uncontrollable leaks or floods
  • blocked drains
  • insecure doors or windows
  • fire alarm faults and other repairs that cannot be put off

This may mean your repair is logged by our team but will not be carried out immediately.  Please help us by only requesting repairs if they are essential.

What to expect from us when carrying out works

When carrying out repairs, we will contact you in advance of your appointment. We will ask how you are feeling and discuss the best way to complete your repair.

We will follow social isolation and distancing wherever possible.

While we are in your home, please consider the safety of yourself and our staff.  Make provision to isolate yourself in another room if possible. 

We are making every effort to complete planned improvement and safety inspections. Although some works may be paused if staff and supplies are reduced.

Keeping our tenants and staff safe is always important

Watch our short video which details how we can work together to stay safe whilst maintaining your home.

Annual Service and essential maintenance repairs 

It is still important that we carry out your home’s annual safety service. 

Watch our short video which details how we can work together safely whilst we visit your home.

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Emergency Repairs

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