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Home > News > Councils' Customer Services come to Stowmarket

Councils' Customer Services come to Stowmarket

Posted by on 18 October 2017 | Comments

A new service has opened in Stowmarket, offering easy access to Babergh and Mid Suffolk District Councils’ residents.

The new location, at 54 Ipswich Street, Stowmarket IP14 1AD, will allow residents to access Mid Suffolk and Babergh District Councils’ services directly, without requiring appointments booked in advance. Mid Suffolk District Council Leader Cllr Nick Gowrley joined council Chairman Cllr Derrick Haley, Lead Member for Customer Service Cllr Suzie Morley and Chief Executive Arthur Charvonia to open the venue on Tuesday 17 October. Find pictures the Councils' Flickr Stream.

Residents will be able to visit the office any time between 9am and 5pm, Monday to Thursday, and 9am to 4.30pm on Fridays, bank holidays excepted.

Babergh and Mid Suffolk’s staff will be based at 54 Ipswich Street, which has previously been home only to Suffolk County Council staff, and will help residents access council services directly. Residents will also be able to meet specific council officers at thereby appointment, ensuring all council services can be accessed easily within the districts.

The Councils’ Public Access Strategy, adopted in September last year, is designed to ensure residents can access council services in the most convenient way for them.  The Councils have therefore improved introduced a a new website, and single phone number for all customer enquiries – 0300 1234 000. However the Councils recognise that some residents will still need to access services face to face, and the new service in Stowmarket ensures they are able to do so.

This ensures that residents in the district will continue to be able to access all council services in a ‘walk in’ centre in the districts when the councils’ meetings move to Endeavour House later this year.

Cllr Suzie Morley, Mid Suffolk District Council’s Lead Member for Customer Service, said: “As our council goes through changes to make it more efficient and provide better value for council taxpayers’ money, we need to ensure our residents can continue to access our services and get the support they need.

“We have put a lot of work into our new website and into our simple, single phone number, but this new venue guarantees that our services will remain as accessible as ever even for those who aren’t able to get online.”