We are currently undertaking a review of our enforcement processes and procedures. Our intention is to make the way we respond to and investigate allegations reported to us swifter, more efficient and transparent.
Whilst we’re undertaking our review, we may take a little longer time than usual to respond to, acknowledge reports received and provide updates. We will nevertheless continue to prioritise cases in line with our published policy and will ensure that we pursue our investigations in a timely way.
Our aim is to have this work completed, with revised processes and procedures in place, by the end of March 2020. Please accept our apologies for any inconvenience caused whilst we’re undertaking this work and thank you for your patience.