My bin is damaged or missing
Damaged bins
We can replace or repair your damaged bin.
Once reported, we'll let you know when to put it out for collection and you can continue to use it until we do.
Report a damaged bin
Missing bins
We recommend you clearly label your bin with a house name or number.
If your bins have not been returned after a collection, please check to see if a neighbour has taken in the bin by mistake or it has been left elsewhere on the road.
We charge £33.50 to replace a general rubbish bin and recycling bins can normally be replaced free of charge.
Report a missing bin or order a replacement
All replacement bins will be clean and serviceable, but we can't guarantee they'll be new.
No longer need your replacement?
Please contact our waste team to cancel and refund your order