My bin is damaged or missing
If your bin is damaged (such as a broken lid or missing wheel), we can repair the bin free of charge.
If the bin can't be fixed, we will replace it. All replacement bins will be clean and usable, but we can't guarantee they'll be new.
Once reported, we'll contact you to let you know when to put the bin out for repair. If you are able to, please continue to use the bin as normal until fixed.
Before reporting that your bin is missing, please check to see if a neighbour has taken the bin by mistake. Please also check to see if the bin has been left somewhere else on the road.
We advise you clearly label your bin with the house name or number.
Please note that in some circumstances there may be a charge of £36.00 to replace a missing refuse bin. All replacement bins will be clean and usable, but we can't guarantee they'll be new.
If you reported that your bin was missing, but it's now been found, please contact Waste Services. This is so we can cancel delivery of the replacement.