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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

For general rubbish and recycling, we collect more than 80,000 bins across the districts every week.

Unsure of when we collect your waste? Check your collection day

Sometimes, bin collections can be delayed by factors out of our control such as, roadworks, obstructive parking, breakdowns and adverse or severe weather.

Before reporting a missed collection, please check below for any known delays in your area:

To avoid unnecessary missed collections, please ensure that:

  • The correct bins are put out by 6.30 am on your collection day
  • Lids are firmly closed
  • The bins are placed at the nearest point to the public highway
  • Any additional waste/recycling is placed in authorised sacks (we don't accept black sacks)

If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.

 

 Garden

Babergh

  • Hyams Lane, Holbrook (Roadworks)

Mid Suffolk

  • Properties in Stowmarket scheduled to be collected on 13/12/2019 have been delayed, these are due to be collected on 16/12/2019.

 

 Refuse

Babergh

  • Properties scheduled to be collected by the small narrow access vehicle on 13/12/2019 have been delayed due to a vehicle breakdown.

Mid Suffolk

  • Service up to date.

 

 Recycling

Babergh

  • Service up to date.

Mid Suffolk 

  • Bildeston Road, Offton
  • Maskells Lane, Offton
  • Tollemache Hall Road, Offton
  • Brambling Close, Stowmarket (Parked Cars)
  • Bury Road, Wortham (Parked Cars)
  • Church Road, Battisford (Flooded Road)
  • Grove Lane, Elmswell (Parked Cars)
  • Halls Lane, Norton (Parked Cars)
  • Limestone Close, Great Blakenham (Roadworks)
  • Pintail Road, Stowmarket (Parked Cars)
  • River Way, Great Blakenham (Roadworks)
  • Rookery Lane, Walsham le Willows (Parked Cars)
  • The Circle, Great Blakenham (Roadworks)
  • School Road, Rattlesden (Parked Cars)
  • Station Road, Claydon (Parked Cars)
  • The Circle, Great Blakenham (Roadworks)
  • Woolmers Close, Stowmarket (Parked Cars)

 

 Commercial

 Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

  

 Glass

Babergh

  • Delays due to vehicle breakdown.

Mid Suffolk

  • Delays due to vehicle breakdown.

  

 Clinical

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.


Report a missed bin

Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).

Report a missed bin

Good experience with our service? We'd love to hear about it.

If a crew or a member of our team has provided you with excellent service we want to hear about it.

We also want to know when you experience a service that could have been better so we can use your feedback to make improvements.

If you simply want to report a missed collection, please use our reporting tool.

If you're experiencing repeat missed collections or another issue then please give us your feedback.

Give us your feedback

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Web page updated: 13/12/2019 @ 17:00