My waste hasn't been collected
We collect more than 80,000 bins across the districts every week.
Sometimes, collections can be delayed by factors out of our control, such as roadworks, obstructive parking, vehicle breakdowns and adverse or severe weather.
To avoid unnecessary missed collections, please ensure that:
- The correct bin / authorised sacks are put out by 6.30am on your collection day, or left out the night before
- The bin / authorised sacks are placed at the curtilage of the property, at the point nearest the public highway and clearly visible – unless we have agreed otherwise
- Bin lids are firmly closed
- The bin / authorised sacks are not too heavy – they need to be easily moved
- Any additional refuse is put in an authorised sack (we don't accept black sacks) and placed by the refuse bin
- Any additional recycling is put in a clear / see-through sack and placed by the recycling bin
- Any cardboard which can’t fit in the bin, needs to be flattened, with all packaging / polystyrene removed, and placed by the recycling bin
- Once emptied, bins must be taken back into the property boundary by 7:00pm on collection day – unless the collection has been delayed, or we have requested that the bin is left out
Check what should go in your bins - If your bin contains items it shouldn't, it may not be emptied or stickered to let you know why.
Before reporting a missed collection
Please check below for any known delays in your area. If your road is listed, it means we are already aware that your waste has yet to be collected, and you do not need to report a missed collection. Please continue to leave your bin out and the collection will be made as soon as possible.
- Garden Waste (Brown Bin) Collections
- Refuse Collections
- Recycling Collections
- Clinical / Medical Waste Collections
- Glass Collections
- Business Waste Collections
↑ Garden Waste (Brown Bin) Collections
Babergh
- Church Lane - Nayland with Wissington (Parked Cars)
- Newlands Lane - Nayland with Wissington (Parked Cars)
- Ash Street - Semer
- Church Farm Place - Whatfield
- Church Hill - Kersey
- Church Lane - Semer
- Church Lane - Whatfield
- Church Road - Lindsey
- Dairy Road - Semer
- Elmsett Road - Whatfield
- Hadleigh Road - Boxford
- Ipswich Road - Nedging with Naughton
- Kedges Lane - Kersey
- Lavenham Road - Lindsey
- Naughton Road - Whatfield
- New Road - Nedging with Naughton
- Priory Hill - Kersey
- Rectory Road - Whatfield
- Rose Green road - Lindsey
- The Green - Kersey
- The Green - Nedging with Naughton
- The Street - Kersey
- The Street - Lindsey
- The Street - Whatfield
- The Tye - Kersey
- The Tye - Lindsey
- Uplands - Kersey
- Vale Lane - Kersey
- Whatfield Road - Nedging with Naughton
- Wheatfields - Whatfield
Mid Suffolk
- The Street - Great Bricett
- Castle Hill - Eye (Roadworks)
- Castle Street - Eye (Roadworks)
- Catherines Hill - Coddenham (Roadworks)
- Cedar Walk - Needham Market (Parked Cars)
- Cedars Close - Thurston (Roadworks)
- Front Street - Mendlesham (Parked Cars)
- Great Back Lane - Debenham (Parked Cars)
- Green Hill - Coddenham (Roadworks)
- Hackneys Corner - Great Blakenham (Roadworks)
- Ixworth Road - Thurston (Roadworks)
- Lancaster Way - Claydon (Parked Cars)
- Old Market Street - Mendlesham (Parked Cars)
- School Lane - Coddenham (Roadworks)
- Water Lane - Debenham (Roadworks)
↑ Refuse Collections
Babergh
- Service up to date
Mid Suffolk
- Rushbroon Mill Bin Store - Paper Mill Lane - Bramford (Parked Cars)
↑ Recycling Collections
Babergh
- Manor Gardens - Hadleigh (Roadworks)
- Tenter Piece - Lavenham (Parked Cars)
- Withermarsh Green - Stoke by Nayland (Road Closed)
Mid Suffolk
- Service up to date
↑ Clinical / Medical Waste Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
↑ Glass Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
↑ Business Waste Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
Report a missed collection
Please note: Missed collections must be reported to us within two working days (not including weekends or bank / public holidays) of the scheduled collection date. Once we've received your report, we'll aim to make a return within five working days.
Do not report a missed collection if your road is listed above, as it means we are already aware that your waste has yet to be collected. Please continue to leave your bin out and the collection will be made as soon as possible.
Report a missed collection
Page updated 03/07/2020 @ 15:43