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Home > Waste Services > My waste hasn't been collected

My waste hasn't been collected

Find delays in your area via these quick links:

We currently have delays in the following areas, please leave your waste at the regular collection point and we'll collect it as soon as possible:

Please note from Friday 19th April 2019 up to and including Friday 26th April 2019  ALL collections will be one day later due to the Easter bank holidays

Garden Waste (Brown Bins)


  • Rodwell Close, Holbrook (Roadworks)
  • Abbott Way, Holbrook (Roadworks)
  • Frog Hall Lane, Hadleigh (Roadworks)
  • Great Cornard

Mid Suffolk

  • Service up to date.



  • Nelson Road, Sudbury (parked cars)

Mid Suffolk

  • Rags Lane, Woolpit (Roadworks) 
  • Hawes Lane, Norton (Parked Cars)
  • Monks Path, Elmswell (Roadworks)
  • Wetherden Road, Elmswell (Roadworks)
  • Hall Lane, Elmswell (Roadworks)
  • Hugh Ager Close, Stowmarket (Parked Cars)
  • Laburnham Close, Worlingworth (Parked Cars)
  • Stowmarket
  • Debenham



  • Parsonage Lane, Chelsworth (Roadworks)
  • Shotley
  • Woolverstone
  • Chelmondiston
  • Abbott Way, Holbrook. (No access due to block paving work) The ongoing paving work is also scheduled to affect the refuse collections due on 1st May. As we are unable to make further attempts to collect the recycling due to the block paving work continuing, recycling collection has been abandoned for this week. If you would like us to send you some recycling sacks in the post which you can present next to your recycling bin on the next scheduled recycling collection, (on 9th May) please contact our team on 0300 1234 000 (opt 4) or email and we will send you some free of charge. As we may also be unable to access Abbott Way on Weds 1st May to collect the refuse bins, if possible please bring your refuse bin onto Ipswich Road and it will be collected from there. If you do this it would be a good idea to make sure your bin is labelled with your house number/name. Our collection crew have also been instructed to empty the blue bins with the black bins on 1st May for anyone that wants that. (Please note any recycling presented with the black bins will not be recycled) if you would like to pursue that option, please present both bins together on Ipswich Road on 1st May. 

Mid Suffolk:

  • Milden Close, Stowmarket (Parked Cars)
  • Rattlesden Road, Drinkstone (Roadworks)
  • Garden House Lane, Drinkstone (Roadworks) 
  • Lower Road, Shelland (Roadworks)
  • Meadow View, Woolpit (Roadworks)
  • Oak Lane, Woolpit (Roadworks)
  • Cotton Lane, Cotton (Roadworks)
  • The Marsh, Wortham (Roadworks)
  • Wetherden Road, Elmswell (Roadworks)
  • Wickham Road, Thornham Magna (Parked Cars)




  • Service up to date.

Mid Suffolk:

  • Service up to date.



  • Service up to date

Mid Suffolk:

  • Service up to date.



  • Service up to date.

Mid Suffolk:

  • Service up to date.

Reporting missed waste collections

Any missed collection must be reported within 2 working days (not including weekends or bank/public holidays).

Report a missed collection

What you can do to avoid unnecessary missed collections

Please ensure that:

The correct bin or sack is presented at the edge of your property by 06:30 on collection day.

All waste is contained within a council branded bin (with the lid firmly shut) or in authorised council sacks (NO black bags!).

Waste is not contaminated (e.g. glass, food or bagged waste in the recycling bin/sacks or garden waste in the refuse bin/sacks).

Further information about what can go in your bins and sacks

Unsure of when we collect your waste? Check our collection calendars

Common issues affecting collections

  • Roadworks
  • Obstructive parking of vehicles
  • Vehicle breakdowns
  • Severe weather

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Web page updated: 25/04/2019 @ 15:18 PM