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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

For general rubbish and recycling, we collect more than 80,000 bins across the districts every week.

Unsure of when we collect your waste? Check your collection day

Sometimes, bin collections can be delayed by factors out of our control such as, roadworks, obstructive parking, breakdowns and adverse or severe weather.

Before reporting a missed collection, please check below for any known delays in your area:

To avoid unnecessary missed collections, please ensure that:

  • The correct bins are put out by 6.30 am on your collection day
  • Lids are firmly closed
  • The bins are placed at the nearest point to the public highway
  • Any additional waste/recycling is placed in authorised sacks (we don't accept black sacks)

If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.

 

 Garden

Babergh

  • Bolton Street, Lavenham (Parked Cars)
  • Stour Street, Sudbury (Parked Cars)

Mid Suffolk

  • Great Back Lane, Debenham (Parked Cars)

 Refuse

Babergh

  • Bear Street, Nayland with Wissington (Roadworks)

Mid Suffolk

  • Ashfield Road, Elmswell
  • Church Lane, Brundish (Roadworks)
  • Fairfax Gardens, Needham Market (Parked cars)
  • Hedge Sparrow Road, Woolpit
  • Muriel King Close, Hessett
  • Rectory Gardens, Beyton
  • Sharpes Row, Woolpit
  • Great Bricett
  • Ringshall

 Recycling

Babergh

  • Acton Lane, Sudbury (Parked Cars)
  • Christopher Lane, Sudbury (Parked Cars)
  • Grammar School Place, Sudbury (Parked Cars)
  • School Street, Sudbury (Parked Cars)
  • Straw Lane, Sudbury (Parked Cars)

Mid Suffolk 

  • Service up to date.

 

 Commercial

 Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

 

 Glass

Babergh

  • Glass collections scheduled for 06/12/2019 have been delayed. These are now due to be collected on 07/12/2019.

Mid Suffolk

  • Glass collections scheduled for 06/12/2019 have been delayed. These are now due to be collected on 07/12/2019.

 

 Clinical

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.


Report a missed bin

Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).

Report a missed bin

Good experience with our service? We'd love to hear about it.

If a crew or a member of our team has provided you with excellent service we want to hear about it.

We also want to know when you experience a service that could have been better so we can use your feedback to make improvements.

If you simply want to report a missed collection, please use our reporting tool.

If you're experiencing repeat missed collections or another issue then please give us your feedback.

Give us your feedback

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Web page updated: 06/12/2019 @ 17:00