Customer Access Point, Stowmarket, closed
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
Households now have more opportunities to recycle as part of nationwide changes to waste collections.
In June 2026, we introduced the following changes:
Households are now provided with four collection services as standard:
For an address in Babergh: view the Babergh waste collection schedule
For an address in Mid Suffolk: view the Mid Suffolk waste collection schedule
If you are unsure which district the address is in, you can check your district council
1 June 2026.
Households should have received two food waste containers:
Most households should also have received one extra 240 litre wheelie bin:
Addresses in Babergh
Addresses in Mid Suffolk
Changes took place to ensure Babergh and Mid Suffolk District Councils could meet new government legislation known as Simpler Recycling.
The policy requires all councils to:
This will ensure the same items are collected for recycling throughout the whole country. Therefore, it will help more people to recycle and boost national recycling rates.
View the Simpler Recycling Policy on the Government's website
No. Garden waste (brown bin) collections remain an optional, separate charged for service.
There is regular sampling and analysis of what goes into the bins in Suffolk - you can find these reports on the Suffolk Recycles website.
On average, nearly 60% of waste that residents used to put in their refuse (general rubbish) bins can now be recycled instead. For example, via the food waste or recycling collections.
Therefore, as the refuse bin will not fill up as quickly, it will need emptying less often.
With less general rubbish to collect, we were able to move to a more cost-effective three-weekly refuse collection schedule.
However, we understand that the change to a three-weekly refuse collection may be concerning for some households, such as those with larger families or medical requirements. Households may be eligible for extra bin capacity, and we will be happy to discuss any concerns.
Please note that we can no longer provide fortnightly refuse collections.
Previously food items, which are most likely to cause a bin to smell or attract vermin, were collected fortnightly as part of the refuse collection.
As of June 2026, we now collect food waste every week via a dedicated service. This means that food waste will spend half as long in a bin, therefore helping to reduce smells and mess.
Items placed in recycling bins should already be empty, clean and dry, so they shouldn't smell at all.
As we have always done, we will work with residents to look at alternative solutions, such as using smaller bins, or providing sacks instead.
For clarity, the approximate sizes (Height x Width x Depth) of the new bins are:
As of June 2026, the following items can now be put into the blue or blue-lidded recycling bin:
The Government's new Simpler Recycling policy requires all councils to collect paper and card separate from other recyclable items.
This is because when paper and card are collected along with other items like glass and plastics, they can get damaged or contaminated. Therefore, reducing its recycling quality and value.
Keeping paper and card separate means they can be recycled more effectively and are worth more when sold for recycling.
We have reviewed bin provision for all flats and communal areas, as well as working with landlords and management companies.
Most flats have larger communal bins to use, rather than standard wheelie bins.
However, individual flats, and properties that use communal bins, have been provided 5 litre food waste caddies for use in the kitchen.
The Government provided some extra funding to help councils set up new collection services.
They are also introducing new legislation (Extended Producer Responsibility for Packaging). This will make packaging producers financially responsible for the materials they put onto shop shelves. Therefore, in the future, packaging producers will help to fund waste and recycling collections provided by local councils.
That is great to hear. However, some food waste such as meat, bones and pasta, can be difficult to compost at home.
We also understand that not everyone has the space or ability to compost at home.
Visit the Suffolk Recycles website to find out more about home composting, including offers on heavily subsidised composting items.
We always want to encourage households to generate as little waste as possible.
Visit the Suffolk Recycles website for useful information on how to reduce and reuse your waste
No. The garden waste (brown) bins are for garden waste only.
This is because garden waste is taken to the Material Change Facility in Creeting St Mary to be turned into compost. This facility uses a 'windrow' composting process. Windrow composting is used to process garden waste only and is not able to deal with food waste.
Food waste is taken to Anaerobic Digestion (AD) facilities in either Halstead in Essex, or March in Cambridgeshire.
At the facility, the liners/bags are split so they are separated from the food waste.
The food waste goes through a process where it is broken down to produce:
All liners/bags are taken to an energy from waste facility where waste is burned at high temperatures and used to generate electricity. This includes compostable liners/bags, as they don’t break down properly in the conditions used for anaerobic digestion.
Recycling, and paper and card, will still be taken to the Materials Recycling Facility (MRF) in Great Blakenham.
However, the MRF is currently being redesigned to cope with the changes in the items collected.
The items will go through a process where they are sorted, separated and baled. The materials are then sent to companies who can recycle them.
As it is collected separately, the paper and card won't need sorting. Instead, it will be tipped, baled, and sent straight to paper merchants for recycling.
Refuse (general rubbish) is still taken to the Energy from Waste Facility in Great Blakenham.
At the facility the waste is burned at high temperatures and used to generate electricity for over 40,000 homes.
We do not send any waste to landfill.
Probably not, although addresses that did have their collection day changed were written to.
We try to avoid changing collection days as we know this can be confusing. However, it is sometimes necessary to do so due to service demands, such as new housing developments.
For most addresses, the food waste bin will be emptied weekly on the same day as the refuse, recycling, or paper and card collection. Although, the food waste is collected by separate, dedicated crews and trucks.
Check your collection day online
As households will be able to recycle glass via the blue-lidded recycling bin, we expect the demand for bottle banks across the districts will decrease. Therefore, bottle banks are likely to be phased out over the coming years.
Visit the Suffolk Recycles' Better Recycling webpage to find out more information
View the Better Recycling Pre Information Leaflet which was sent to all households in Suffolk between January to March 2026.
View the Food Waste Caddy Leaflet which was included with the food waste caddies when they are delivered.
In May 2026, households were posted a detailed information pack containing a new collection calendar, a Frequently Asked Questions booklet, and the applicable bin information leaflet:
Find information in other languages
View the Easy Read/Picture Leaflet
Watch a video which explains how to use the new recycling and waste services
Listen to an audio description explaining how to use the new recycling and waste services
Contact Waste Services if you have any concerns relating to the changes
The new waste services policies came into affect from 1 June 2026.
They are designed to make recycling easier and better for everyone, and to ensure Babergh and Mid Suffolk District Councils can meet new government legislation.
View the Babergh District Council policy with effect from 1 June 2026
View the Mid Suffolk District Council policy with effect from from 1 June 2026