Customer Access Point, Stowmarket, closed
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
This is an exciting time to join local government in Suffolk. We're improving services today and preparing for the move to new unitary councils in 2028 - so you can make a real impact, build your career, and feel supported through the change.
Suffolk is reshaping local government through Local Government Reorganisation (LGR) and devolution, with changes currently planned for April 2028.
From April 2028, the current six councils will move to three new unitary councils: Western Suffolk, Central and Eastern Suffolk, and Ipswich and Southern Suffolk.
This will help decisions happen more simply, and make it easier to deliver joined-up services that meet local needs.
The new unitary councils are currently planned to go live in April 2028. Shadow elections are expected before then, helping to plan, test and prepare for a smooth changeover.
LGR simplifies the council structure (moving from county + district / borough councils to unitary councils). Devolution brings more powers and funding into the area, so Suffolk can take more decisions locally and move faster on priorities for residents and businesses.
Devolution would set up a new Strategic Authority led by a Mayor. In Suffolk, proposals link to a Norfolk and Suffolk Mayoral Strategic Authority, helping drive shared priorities like transport, skills and economic growth.
LGR and devolution are progressing side by side. Current information indicates LGR in April 2028, with the first mayoral election proposed for May 2028.
In most cases, if you work for one of Suffolk’s current councils, your role is expected to transfer to one of the new councils under TUPE - protecting your employment rights and continuity of service.
A small number of senior roles may be offered on a fixed-term basis to help lead the transition. Where roles are ring-fenced, we’ll recruit through a fair and competitive process.
You can help shape what local services look like for Suffolk - starting now. Join us to deliver great day-to-day services and play a part in building the new unitary councils.
We’ll keep services running and improving, while getting ready for 2028. We’re looking for people who bring ideas, collaborate well and enjoy making things better.
There’s a lot we can achieve before 2028 - so you’ll be joining a council focused on progress, improvement and impact.
The new unitary councils will open up opportunities to redesign services, try new ways of working and grow your career as local government evolves.
We’ll keep you updated as plans develop - so you can feel confident about what’s changing, what it means, and what happens next.
Some roles may evolve over time, but the focus is on maintaining services and supporting employees - using TUPE protections where applicable.
Want to know more? Email the HR Support Team and we'll get back to you within 3 working days.