My bin hasn't been emptied

Please note that 4% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Back Lane - Copdock And Washbrook Barretts Lane - Barking Battisford Road - Barking Beeching Close - Stowmarket Chapel Lane - Copdock And Washbrook Charlottes - Copdock And Washbrook Church Road - Pettaugh Dales View - Copdock And Washbrook Debenham Road - Mickfield Debenham Road - Pettaugh Debenham Way - Pettaugh Durrell Road - Stowmarket Fen View - Copdock And Washbrook Forest Road - Onehouse Framsden Road - Pettaugh Fuller Way - Stowmarket Golding Way - Stowmarket Jarmain Road - Stowmarket Keyes Close - Stowmarket London Road - Capel St Mary Luffs Lane - Mickfield Mickfield Road - Stonham Aspal Mill Lane - Copdock And Washbrook Moat Grove - Pettaugh Mowness Hall Lane - Stonham Parva Mowness Hall Lane Stonham Parva To Mowness Hall Stonham Aspal - Stonham Aspal New Road - Pettaugh Norwich Road - Stonham Parva Norwich Road - Wetheringsett Cum Brockford Pearsons Way - Copdock And Washbrook Pettaugh Road - Stonham Aspal Pheasant Rise - Copdock And Washbrook Read Close - Stowmarket School Hill - Copdock And Washbrook Shepherds Lane - Haughley St Andrews Mead - Mickfield Stonham Aspal Road - Pettaugh Stonham Road - Mickfield Strickland Close - Copdock And Washbrook Swan Hill - Copdock And Washbrook The Lentins - Pettaugh The Street - Copdock And Washbrook Thorington Hall Lane - Wherstead Wetheringsett Road - Mickfield
Refuse/general rubbish (black bin)	Bildeston Road - Wattisham (Roadworks)
Recycling (blue or blue-lidded bin)	Service up to date
Paper and card (green-lidded bin)	Service up to date
Garden waste (brown bin)	Stone Street - Crowfield (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.