This accessibility statement applies to and

This website is run by Babergh and Mid Suffolk District Councils.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, and we will continue to do this in future.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents and other documents aren't fully accessible to screen readers
  • Some links don't make sense when taken out of context
  • Some images contain content which you may not be able to read
  • Some videos don't have captions or audio descriptions
  • Some interactive tools are difficult to navigate without using a mouse


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know about the problems you are facing with our website

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Babergh and Mid Suffolk District Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

Our chat bot page content is not contained within a landmark. The chat bot is built and hosted through third party software. We are liaising with the provider to fix this issue, by the end of February 2024.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Our two embedded Twitter feeds, featured on our homepage, are also exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 24 February 2022. It was last reviewed and updated on 21 November 2023.

This website was last tested on 24 July 2023. The test was carried out by the Web Team at Babergh and Mid Suffolk District Councils, by manual sampling and using tools such as Siteimprove and Deque's Axe.