Please note that 12% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Aldis Avenue - Stowmarket
Anvil Way - Stowmarket
Baldwin Road - Stowmarket
Barrells Road - Thurston
Beaker Place - Woolpit
Bear Meadow - Beyton
Beyton Road - Drinkstone
Birch Road - Thurston
Birds Road - Thurston
Brettenham Road - Buxhall
Brettenham Road - Felsham
Brettenham Road - Rattlesden
Broomhill Lane - Woolpit
Campion Crescent - Stowmarket
Cavendish Close - Thurston
Chandlers Walk - Stowmarket
Chapel Close - Buxhall
Chapel Lane - Drinkstone
Cherry Tree Rise - Drinkstone
Church Road - Thurston
Clay Pit Close - Woolpit
Coppersmith - Stowmarket
Cross Street - Drinkstone
Cutlers Lane - Shelland
Drinkstone Road - Beyton
Drinkstone Road - Gedding
Drinkstone Road - Hessett
Edgar Avenue - Stowmarket
Edgecomb Road - Stowmarket
Edmunds Road - Buxhall
Farm Close - Drinkstone
Farriers Road - Stowmarket
Felsham Road - Gedding
Fen Street - Buxhall
Field Close - Drinkstone
Forge Road - Stowmarket
Garden House Lane - Drinkstone
Gedding Hill - Gedding
Gedding Road - Drinkstone
Goddard Place - Harleston
Green Close - Drinkstone
Harleston Green - Shelland
Haughley New Street - Haughley
Haughley Road - Harleston
High Town Green - Rattlesden
Hill Farm Lane - Drinkstone
Hill Rise - Stowmarket
Hollow Lane - Thurston
Horseshoe Close - Stowmarket
Hugh Ager Close - Stowmarket
Jubilee Avenue - Stowmarket
Kiln Lane - Buxhall
Lodge Close - Thurston
Louse Lane - Rattlesden
Maltsters Walk - Stowmarket
Manor Farm Drive - Beyton
Maplefields - Thurston
Melvin Way - Woolpit
Mill Gardens - Buxhall
Mill Road - Buxhall
Millers Close - Stowmarket
Millfield Drive - Buxhall
Moorbridge Lane - Harleston
Normandy Close - Stowmarket
Oakey Field Road - Thurston
Old Post Office Lane - Thurston
Old Stowmarket Road - Woolpit
Onehouse Road - Harleston
Orchard Drive - Buxhall
Orsler Close - Beyton
Orwell Road - Stowmarket
Park Road - Drinkstone
Park Road - Drinkstone
Peggs Farm Road - Rattlesden
Pepper Lane - Thurston
Pokeriage Gardens - Thurston
Poy Street Green - Rattlesden
Purple Hill - Buxhall
Rathland Close - Woolpit
Rattlesden Close - Stowmarket
Rattlesden Road - Buxhall
Rattlesden Road - Drinkstone
Rectory Gardens - Thurston
Rooks Mead - Thurston
Ryefields - Thurston
Saffrons Close - Woolpit
Sandpit Drive - Thurston
Sandpit Lane - Thurston
School Lane - Thurston
School Meadow - Drinkstone
School Road - Thurston
Shelland Road - Harleston
Southlands Row - Woolpit
St Peters Way - Thurston
Stoney Lane - Thurston
Stowmarket Road - Rattlesden
Thatchers Walk - Stowmarket
The Drift - Thurston
The Green - Beyton
The Green - Harleston
The Green - Shelland
The Meadows - Drinkstone
The Planche - Thurston
The Rose Gardens - Thurston
The Street - Drinkstone
The Twinnings - Stowmarket
Thedwastre Road - Thurston
Tostock Road - Beyton
Tylers Way - Stowmarket
Valley Lane - Buxhall
Verneuil Avenue - Stowmarket
Victoria Close - Thurston
Wayside Close - Stowmarket
Weavers Close - Stowmarket
Wheelwright Close - Stowmarket
Woodland Close - Thurston
Woolmers Close - Stowmarket
Workhouse Lane - Rattlesden
Worlds End Lane - Buxhall
|
| Refuse/general rubbish (black bin) |
Service up to date
|
| Recycling (blue or blue-lidded bin) |
Redhouse Farm Road - Hoxne (Roadworks)
South Green Road - Hoxne (Roadworks)
St Georges Road - Stowlangtoft (Roadworks)
Ash Lane - Tostock
Ashfield Road - Norton
Ashley Close - Tostock
Barrells Road - Thurston
Birch Road - Thurston
Cavendish Close - Thurston
Church Lane - Norton
Church Road - Thurston
Church Road - Tostock
Everetts Way - Tostock
Halls Lane - Norton
Hawes Lane - Norton
Heath Road - Norton
Hollow Lane - Thurston
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Jubilee Close - Norton
King George Close - Norton
Leys Road - Tostock
Lodge Close - Thurston
Meadow Acre - Norton
New Road - Tostock
Norton Road - Elmswell
Norton Road - Tostock
Oakey Field Road - Thurston
Old Forge Close - Norton
Packway Gardens - Norton
Pamment Close - Tostock
Pepper Lane - Thurston
Perkins Way - Tostock
Plumbers Arms Close - Norton
Rectory Gardens - Thurston
Road Near Ticehurst Farm - Tostock
Rookery Drive - Norton
Rooks Mead - Thurston
School Close - Norton
School Lane - Thurston
School Road - Thurston
St Peters Way - Thurston
Stoney Lane - Thurston
Sweet Hill Drive - Norton
The Beeches - Norton
The Croft - Tostock
The Drift - Tostock
The Green - Tostock
The Leys - Tostock
The Planche - Thurston
The Post Mill - Norton
The Street - Norton
Victoria Close - Thurston
Walnut Tree Close - Norton
Wood Close - Tostock
Woodland Close - Thurston
Woolpit Road - Norton
|
| Paper and card (green-lidded bin) |
Service up to date
|
| Garden waste (brown bin) |
Paper Mill Lane - Bramford (Roadworks)
Whitton Leyer - Bramford (Roadworks)
Acorn Way - Stowupland
Barley Close - Stowupland
Birch Close - Stowupland
Black Oak Drive - Stowupland
Broomspath Road - Stowupland
Burr Close - Stowupland
Bury Road - Stowmarket
Celandine Close - Stowupland
Chamomile Close - Stowupland
Chapel Lane - Stowupland
Cherry Tree Road - Stowmarket
Chestnut Close - Stowupland
Childer Road - Stowmarket
Church Road - Stowupland
Columbyne Close - Stowupland
Comfrey Road - Stowupland
Cornflower Close - Stowupland
Cranesbill Way - Stowupland
Crowfoot Close - Stowupland
Crown Meadow - Stowupland
Daffodil Close - Stowupland
Daisy Way - Stowupland
Devon Road - Stowupland
Dewberry View - Stowupland
Eastward Place - Stowmarket
Felix Road - Stowupland
Gipping Road - Stowupland
Gowle Road - Stowmarket
Hawthorn Close - Stowupland
Highfield Road - Stowupland
Holme Close - Stowupland
Hornbeam Road - Stowupland
Jubilee Crescent - Stowupland
Kinch Road - Stowupland
Maple Road - Stowupland
Margaret Road - Stowmarket
Marshalls Meadow - Stowupland
Mill Street - Stowupland
Oak Apple Drive - Stowupland
Oak Road - Stowupland
Oxlip Way - Stowupland
Pear Tree Gardens - Stowupland
Post Drive - Stowupland
Red Oak Drive - Stowupland
Reeds Way - Stowupland
Saxham Street - Stowupland
Soames Close - Stowmarket
St Edmunds Road - Stowmarket
St Georges Close - Stowmarket
Stowmarket Road - Stowupland
Sycamore Road - Stowupland
The Green - Stowupland
The Pippins - Stowupland
Thorney Green Road - Stowupland
Trinity Walk - Stowupland
Violet Hill Road - Stowmarket
Walnut Tree Close - Stowupland
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
