Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Navy Row - Eye (Road Closed)
Thursday 16th July:
AUSTIN CLOSE - BACTON
Bacton Green - Bacton
Badwell Road - Wyverstone
BAKER ROAD - BACTON
Base Green - Wetherden
BASE GREEN ROAD - WETHERDEN
BEACON WAY - BACTON
BETTS CLOSE - BACTON
BUCKINGHAM WAY - BACTON
Campions Hill - Nayland with Wissington
Church Hill - Wyverstone
Church Road - Bacton
Church View - Bacton
Church View - Wyverstone
Cobbs Place - Haughley
College Road - Wyverstone
Crownland Road - Walsham le Willows
DUKE STREET - BACTON
Earls Green - Bacton
Earls Green Road - Bacton
Earlsbrook - Bacton
ERMINE WAY - BACTON
Fir Tree Lane - Haughley
Hall Lane - Bacton
Haughley Green - Haughley
Mill Road - Wyverstone
New Bells Lane - Haughley
Potash Lane - Wyverstone
Pound Hill - Bacton
PRINCES CLOSE - BACTON
QUEENS ROAD - BACTON
Rectory Road - Bacton
Rectory Road - Wyverstone
REGENCY CLOSE - BACTON
Rowells Lane - Bacton
Shelley Way - Bacton
Shop Green - Bacton
Sorrell Green - Wyverstone
Tailors Green - Bacton
The Street - Bacton
The Street - Wyverstone
Wassicks Lane - Haughley
Westhorpe Road - Wyverstone
Wetherden Road - Haughley
Wyverstone Road - Bacton
Friday 17th July:
Baby Lane - Rattlesden
BACON CLOSE - THURSTON
BAR CLOSE - THURSTON
Barleyfields - Thurston
Birch Road - Thurston
Birds Green - Rattlesden
Blackbird Close - Thurston
Brettenham Road - Buxhall
Brettenham Road - Felsham
Brettenham Road - Rattlesden
BRIMSTONE CLOSE - THURSTON
BUTTERCUP VIEW - THURSTON
Cavendish Close - Thurston
Cedars Close - Thurston
Chapel Close - Buxhall
CHINERY WAY - THURSTON
Church Path - Rattlesden
Church Road - Thurston
Clopton Green - Rattlesden
Cloverfields - Thurston
Drinkstone Road - Gedding
Edmunds Road - Buxhall
Felsham Road - Gedding
Felsham Road - Rattlesden
Fen Street - Buxhall
FIELD VIEW - RATTLESDEN
Field View - Thurston
Fox and Hounds Close - Thurston
GATEKEEPER CLOSE - THURSTON
Gedding Hill - Gedding
Half Moon Street - Rattlesden
HALL BITTERNS ROAD - THURSTON
High Street - Rattlesden
High Town Green - Rattlesden
HOLLY BLUE WAY - THURSTON
Hollybush Lane - Rattlesden
Howes Avenue - Thurston
Ixworth Road - Thurston
Jacobs Meadow - Rattlesden
Kiln Lane - Buxhall
LADY ROAD - THURSTON
Lapwing Close - Thurston
LARKSPUR CIRCLE - THURSTON
Laurel Close - Thurston
Lodge Close - Thurston
Louse Lane - Rattlesden
Lower Road - Rattlesden
MEADOW BROWN WAY - THURSTON
Meadow Lane - Thurston
MILL GARDENS - BUXHALL
MILL LANE - RATTLESDEN
Mill Road - Buxhall
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
New Green Avenue - Thurston
Norton Road - Thurston
NUTS PIGHTLE - THURSTON
Oakey Field Road - Thurston
Oakwood Drive - Thurston
Old Hall Meadow - Rattlesden
Old Norton Road - Thurston
Old Post Office Lane - Thurston
ORANGE TIP CLOSE - THURSTON
Orchard Drive - Buxhall
Orchard Lane - Thurston
Owers Close - Rattlesden
Pakenham Road - Thurston
Partridge Close - Thurston
PEACOCK PLACE - THURSTON
Pheasant Close - Thurston
PIGHTLE GROVE - RATTLESDEN
Pokeriage Gardens - Thurston
POND FIELD ROAD - THURSTON
Poy Street Green - Rattlesden
Purple Hill - Buxhall
Rattlesden Road - Buxhall
Rattlesden Road - Felsham
Rattlesden Road - Woolpit
Rectory Gardens - Thurston
Rectory Meadow - Rattlesden
RED ADMIRAL HEIGHTS - THURSTON
RINGLET CLOSE - THURSTON
Rising Sun Hill - Rattlesden
Robin Close - Thurston
Roman Rise - Rattlesden
Ryefields - Thurston
Rylands Close - Thurston
Sandpit Drive - Thurston
Sandpit Lane - Thurston
School Lane - Thurston
School Road - Rattlesden
School Road - Thurston
SKIPPER CLOSE - THURSTON
SMALL COPPER CORNER - THURSTON
SNOWDROP GARDENS - THURSTON
SPECKLED WOOD CLOSE - THURSTON
Spencers Piece - Rattlesden
St Nicholas Close - Rattlesden
St Peters Way - Thurston
Station Hill - Thurston
Stowmarket Road - Rattlesden
The Drift - Thurston
The Rose Gardens - Thurston
Thedwastre Road - Thurston
Top Road - Rattlesden
TYRELL VIEW - THURSTON
Valley Lane - Buxhall
Victoria Close - Thurston
Wheatfields - Thurston
WHEELWRIGHT GREEN - RATTLESDEN
Windyridge Road - Rattlesden
Woodland Close - Thurston
Woolpit Road - Rattlesden
Workhouse Lane - Rattlesden
Worlds End Lane - Buxhall
Wren Close - Thurston
|
| Refuse/general rubbish (black bin) |
St Georges Road - Stowlangtoft (Roadworks)
Spring Lane - Coddenham (Roadworks)
Great Green - Thurston (Roadworks)
Bury Road - Hitcham
Church Walk - Sudbury
Gainsborough Road - Sudbury
The Croft - Sudbury
Weavers Lane - Sudbury
|
| Recycling (blue or blue-lidded bin) |
Hall Lane - Bacton (Roadworks)
Hinderclay Road - Wattisfield (Roadworks)
Half Moon Street - Rattlesden (Parked Cars)
Rectory Gardens - Beyton (Roadworks)
Part of Church Road - Beyton (Roadworks)
Church Road - Battisford (Roadworks)
|
| Paper and card (green-lidded bin) |
Priory Road - Hintlesham (Roadworks)
Back Road - Hintlesham (Roadworks)
Christmas Lane - Metfield (Roadworks)
St James Road - Metfield (Roadworks)
Pages Close - Stowmarket (Parked Cars)
Gilbert Close - Needham Market (Roadworks)
Buxhall Road - Great Finborough (Road Closed)
Spring Row - Stowmarket (Parked Cars)
Hawthorn Road - Badwell Ash (Roadworks)
Ladywood Drive - Badwell Ash (Roadworks)
Newell Rise - Claydon (Roadworks)
Thomas Young Close - Stowmarket (Parked Cars)
|
| Garden waste (brown bin) |
Service up to date
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
