Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Church Farm Close - Palgrave (Parked Vehicle)
Crowley Road (part of road) - Needham Market (Roadworks)
Laburnham Close - Worlingworth (Roadworks)
Rushbrook Mill, Paper Mill Lane - Bramford (Parked Vehicle)
Swan Road - Worlingworth (Roadworks)

Baldwin Way - Eye
Broad Road - Bacton
Broad Street - Eye
Buckshorn Lane - Eye
Church Lane - Stuston
Church Street - Eye
Clint Road - Eye
Clint Road - Occold
Clint Road - Thorndon
Cow Green - Bacton
Fairways - Stuston
Green Lane - Syleham
Grove Lane - Mendham
Hall Lane - Yaxley
Hollow Lane - Mendham
Hundred Lane - Old Newton
Hunters Lane - Mendham
Hunters Lane - Metfield
Kerrys Farm Lane - Bacton
Lambseth Street - Eye
Langton Green - Eye
Langton Grove - Eye
Langton Park - Eye
Laxfield Road - Fressingfield
Leys Lane - Thrandeston
Lowgate Street - Eye
Ludgate Causeway - Eye
Metfield Lane - Fressingfield
Needham Road - Weybread
Park Farm Lane - Hoxne
Park Lane - Eye
Pine Close - Eye
Priory Close - Stradbroke
Reading Green - Hoxne
School Lane - Metfield
School Lane - Stuston
Stowmarket Road - Rattlesden
Swilltub Lane - Bacton
Tacon Close - Eye
The Common - Mellis
The Common - Stuston
Victoria Hill - Eye
Wassicks Lane - Haughley
Watering Road - Hoxne
Watermill Lane - Weybread
Withersdale Street - Mendham

Recycling

Service up to date

Garden waste (brown bin)

Laburnham Close - Worlingworth (Roadworks)
Swan Road - Worlingworth (Roadworks)

Barley Close - Stowupland
Celandine Close - Stowupland
Chamomile Close - Stowupland
Chapel Lane - Stowupland
Church Road - Stowupland
Columbyne Close - Stowupland
Comfrey Road - Stowupland
Cornflower Close - Stowupland
Cranesbill Way - Stowupland
Crowfoot Close - Stowupland
Crown Meadow - Stowupland
Daffodil Close - Stowupland
Daisy Way - Stowupland
Dewberry View - Stowupland
Gipping Road - Stowupland
Jubilee Crescent - Stowupland
Oxlip Way - Stowupland
Reeds Way - Stowupland
Saxham Street - Stowupland
The Pippins - Stowupland
Trinity Walk - Stowupland

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.