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Privacy Policy

Our commitment to your data protection.

Our policy is to respect and protect the privacy of anyone who visits our website. We treat any personal information (which means data from which you can be identified, including your name, address, email address and other information that identifies you as an individual) that you provide us, or that we obtain from you, in accordance with the provisions of the Data Protection Act.

We have put in place appropriate physical and electronic measures, security policies and managerial procedures to safeguard and secure the personal data that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

Extra precautions to take when completing forms in a public place.

You share responsibility for protecting your personal information. If you are using the online application service in a public place (library, internet cafe, etc) please ensure that you are aware of your surroundings, and aware of people viewing your computer screen and documents. Do not leave the computer, workstation or terminal unattended while completing the application.

If you unable to complete the form, on some forms you can save it to complete later. If that option is not available, cancel the application using the Cancel button and exit from the form. If there isn't a cancel button clear your browser's cache and close down your browser. Always end the session by either selecting the Cancel or Exit buttons. Clear your browser's cache and close down your browser. If you print a copy of your application be certain to collect all copies from the printer and keep them in a safe place. Shred any copies that you do not need.

What other information do we obtain from you?

We collect your IP address so that we can audit the use of the website. We do not link the IP address to anything personally identifiable which means that while you are on the website you are anonymous to us.

What about cookies?

We use session cookies on our site which tracks how you use the site, which pages you visit and in which order. We use this information to improve the layout of this website. These cookies should expire as soon as you leave our site. From time to time we may use surveys by third parties to obtain feedback on this website. Those third parties may use cookies. Find out more about Cookies

What do we do with the information?

We do not sell, trade or rent your information to other parties unless we have first obtained your consent.

We will use your personal information for the purposes of:

  • Communicating with you in relation to our services
  • Assessment
  • Analysis

This will enable us to review, develop and improve the services we offer. Some information is also required by the Audit Commission for the purpose of data matching to prevent fraud. For more information please see the National Fraud Initiative Notice.

We will also use the information for any other purpose to which you have given consent.

Is email secure?

Email is not secure. We therefore recommend that if need to give us any personal information electronically you use the relevant online form.

Are the online forms secure?

The information you provide us is encrypted and protected as it is transmitted over the web. When you click on a link to one of our online forms, you will be notified that you are about to view pages over a secure connection. You must click “OK” to open the form.

When you are on the form page, a little locked padlock or key will appear in the bottom right corner of the screen and our web address (URL) will begin with "https:". We will continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.

Where is the information held?

Any information obtained through use of this website is held securely and in accordance with Data Protection principles.

What about the Website Feedback form?

You must not post any material onto the site which is defamatory, obscene or blasphemous, which infringes third party rights or which could in any other way give rise to criminal or civil liability in any jurisdiction. We shall have no liability for any such material.

We may in our absolute discretion remove any material if, in our view, it falls or might fall within those categories or is otherwise inappropriate. It may be necessary to moderate postings on the guestbook. In this case you will be asked to send your comments to the Website Administrator.

What happens when you follow a link to another website?

Our website contains links to other websites, including those of government departments, public authorities and of other organisations (both private and voluntary). This privacy statement applies only to our website, so you should always be aware when you are moving to another site and read the privacy statement of that site which collects personal information. We do not pass on any personal information you have given us to any other website.

Will this policy change?

By using our site you agree to accept this privacy policy and are aware that this policy may change with time. Any changes to this policy will appear on this web page. You will be bound by changes even if you do not re-visit this page to re-read this notice.

What is the jurisdiction of this policy?

These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

What other security measures are in place?

All of our employees and data processors who have access to your personal data and/or are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.
We take appropriate steps to communicate our privacy policy and guidelines to all our employees and data processors.

Only authorised employees and data processors will have access to your personal information. While we strive to protect your personal information, we cannot guarantee the security of the information until it is within our control. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. You should never give personal information unless you are on a trusted website.