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Home > Contact us

Contact us

You can use our online forms to pay, report and apply, 24 hours a day.

Our online forms are the easiest way for us to help you with an issue. They include all the information we need from you, to help us resolve your query.

Please note that all planning enquiries are charged for.

You can also get in touch with us in other ways (detailed below).

 

Email

Email one of our departments

 

Phone

Phone 0300 1234000 to be connected to any council service.

Our phone lines are open from 8.45am to 5.00pm, Monday to Friday. On Tuesdays, lines open at the slightly later time of 10.00am.

We are closed on weekends and public holidays.

Please note information on call charges

 

When calling the above number, please select:

  • Option 1 for making a payment
  • Option 2 for council tax, housing benefits or housing rents
  • Option 3 for housing or housing repairs
  • Option 4 for bins, household waste and recycling
  • Option 5 for building control or planning
  • Option 6 for licensing
  • Option 7 for environmental health or general enquiries


If you've dialled 5 for Planning, the options are then as follows:

  • Option 1 for Building Control (compliance with building regulations, demolitions, dangerous structures, and street naming & numbering)
  • Option 2 for Land Charges
  • Option 3 for Planning Application enquiries and tree matters including tree preservation orders
  • Option 4 for Planning Policy (the Joint Local Plan and Neighbourhood Planning)
  • Option 5 for Planning Enforcement who deal with breaches of Planning Control
  • Option 6 for Heritage dealing with historic buildings within conservation areas

 

For calls made outside opening hours about emergency repairs to council properties (or to report dangerous structures), phone 0808 168 7794

To make a payment, phone 0845 372 4112 (This call will cost you 3 pence per minute plus your phone company's access charge)

For the text mobile service for hard of hearing customers, phone 07827 842833

 

Social media

Follow us on Twitter and Facebook to keep up with council news and announcements.

Twitter: @BaberghDistrict @MidSuffolk

Facebook: @BaberghDistrict @midsuffolkdistrictcouncil

 

Compliment, comment or complain

You can compliment our services, make a comment, or submit a complaint

 

Visit

Customer Access Points in Ipswich Street, Stowmarket and Sudbury Library are available for face to face enquiries and visits by appointment only.

Please attempt to resolve your query either online or by email or phone.

❌ Drop in to see us at 54 Ipswich Street, Stowmarket IP14 1AD

Monday from 9.00am to 5.00pm
Tuesday from 10.00am to 5.00pm
Wednesday from 9.00am to 5.00pm
Thursday from 9.00am to 5.00pm
Friday from 9.00am to 4.30pm

❌ Drop in to see us at Sudbury Library, Market Hill, Sudbury CO10 2EN

Monday from 9.00am to 5.00pm
Thursday from 9.00am to 5.00pm

Please read our Sudbury Customer Access Point FAQs for more information.

❌ Suffolk County Council's main offices are located at:

Endeavour House, 8 Russell Road, Ipswich IP1 2BX

Further information about Suffolk County Council visitor facilities

 

Write

Our mailing address is:

Babergh and Mid Suffolk District Councils
Endeavour House
8 Russell Road
Ipswich IP1 2BX

 

Press enquiries

These contact details are for journalists only.

Email the Press Team

Phone 01449 724842

Visit our news section 

 

Find your councillor

Visit our online councillor information area

 

Highways, Education, Social Care and Rights of Way

Visit Suffolk County Council's website for highways, education or social care matters

Use Suffolk County Council's online reporting tool for public rights of way

 

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