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Home > Contact us

Contact us

You can use our online forms to pay, report and apply, 24 hours a day.

Our online forms are the easiest way for us to help you with an issue. They include all the information we need from you, to help us resolve your query.

Please note that all planning enquiries are charged for.

You can get in touch with us in other ways below:



Email one of our departments



Phone 0300 1234000 (from 8.45am) to be connected to any council service.

Please note information on call charges

When calling the above number, please select:

  • Option 1 for making a payment
  • Option 2 for council tax, housing benefits or housing rents
  • Option 3 for housing or housing repairs
  • Option 4 for bins, household waste and recycling
  • Option 5 for building control or planning
  • Option 6 for licensing
  • Option 7 for environmental health or general enquiries

If you've dialled 5 for Planning, the options are then as follows:

  • Option 1 for Building Control (compliance with building regulations, demolitions, dangerous structures, and street naming & numbering)
  • Option 2 for Land Charges
  • Option 3 for Planning Application enquiries and tree matters including tree preservation orders
  • Option 4 for Planning Policy (the Joint Local Plan and Neighbourhood Planning)
  • Option 5 for Planning Enforcement who deal with breaches of Planning Control
  • Option 6 for Heritage dealing with historic buildings within conservation areas


For emergency repairs to council properties or to report dangerous structures: 0808 168 7794

To make a payment: 0845 372 4112 (This call will cost you 3 pence per minute plus your phone company's access charge)

For a text mobile service for hard of hearing customers: 07827 842833


Social media

Follow us on Twitter and Facebook to keep up with council news and announcements.

Twitter: @BaberghDistrict @MidSuffolk

Facebook: @BaberghDistrict @midsuffolkdistrictcouncil


Compliment, comment or complain

You can compliment our services, make a comment, or submit a complaint



Customer Access Points in Ipswich Street, Stowmarket and Sudbury Town Hall have closed for face to face enquiries and visits.

Please attempt to resolve your query either online or by email or phone.

❌ Drop in to see us at 54 Ipswich Street, Stowmarket IP14 1AD

Monday from 9.00am to 5.00pm
Tuesday from 10.00am to 5.00pm
Wednesday from 9.00am to 5.00pm
Thursday from 9.00am to 5.00pm
Friday from 9.00am to 4.30pm

❌ Drop in to see us at Town Hall, Old Market Place, Sudbury CO10 1TL

Monday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Tuesday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Wednesday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Thursday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Friday from 9.00am to 12.30pm and from 1.30pm to 4.30pm

❌ Suffolk County Council's main offices are located at:

Endeavour House, 8 Russell Road, Ipswich IP1 2BX

Further information about Suffolk County Council visitor facilities



Our mailing address is:

Babergh and Mid Suffolk District Councils
Endeavour House
8 Russell Road
Ipswich IP1 2BX


Press enquiries

Please only use these contact details if you are a journalist.

Email the Press Team or phone 01449 724842.

Visit our news section to read recent articles.


Find your councillor

Visit our online councillor information area


Highways, Education, Social Care and Rights of Way

Visit Suffolk County Council's website for highways, education or social care matters

Use Suffolk County Council's online reporting tool for public rights of way


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