About our work and campaigns

When money is tight, it can affect every part of life - including health and wellbeing.

Our Cost of Living team aims to help those most in need get the support they’re missing out on.

By teaming up with local partners, we’re improving access to help in our communities - making it easier for residents to boost their income, stay well, and feel more financially secure.

If you, or someone you know is struggling with money, it can be hard to know where to start.

Your local Citizens Advice can provide free impartial and confidential advice.

Find nearest local Citizens Advice

Visit our Cost of Living page to browse support, or contact us for information on support in your area.

View our current campaigns

Benefit Capped Households

We're helping households check if they meet the criteria for the benefit cap to be removed.

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Heating oil

Our campaign raises awareness of support for households who use heating oil.

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Family Fun Days

We're supporting families who are eligible for free school meals with holiday activities and food.

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View all campaigns

How we’re helping residents access support

Every year, more than £24 billion in benefits goes unclaimed across the UK.

We use our data to identify households that may be missing out on financial help and other services. By reaching out directly, we can help residents access the assistance they're entitled to, including:

Benefits, grants, discounts and help with childcare, housing and everyday living costs
Support with disability benefits, employment, energy bills and debt management
Health and wellbeing services, including carers' support, smoking cessation programmes, community activities and home adaptations
Specialist support for tenants experiencing financial difficulties, helping them increase income, reduce debt, build digital skills and maintain their tenancy

View our case studies

Pension credit

Helping eligible households secure Pension Credit

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Support for households reliant heating oil

Helping eligible residents receive a Crisis and Resilience heating and oil payment.

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View all case studies

Be aware of scams:

If you’re unsure about a message or letter you have received from the Cost of Living team, check it's not a scam by following these simple tips.

Opt out of receiving emails, texts, calls or letters

We contact residents who are missing out on support they may be eligible for. If you do not wish to receive this information from us, you can opt out by contacting us in one of the following ways.

Please confirm your full name and address, and ask us not to contact you about Cost of Living support.

Email the Cost of Living Team:

Email us

Phone our friendly customer services team:

Call 0300 1234 000, option 7

Text us (SMS):

Text STOP and your full name and address to 07860 042474