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Contact us

You can use our online forms to pay, report and apply, 24 hours a day.

Our online forms are the easiest way for us to help you with an issue. They include all the information we need from you, to help us resolve your query.

Please note that all planning enquiries are charged for.

You can also get in touch with us in other ways (detailed below).

Online

Contact one of our departments online

Phone

Phone 0300 1234000 to be connected to any Council service.

Our phone lines are open from 8.45am to 5.00pm, Monday to Friday. On Tuesdays, lines open at the slightly later time of 10.00am.

We are closed on weekends and public holidays.

Please note information on call charges

When calling the above number, please select:

Option 1 for making a payment
Option 2 for Council Tax, Housing Benefit or housing rents
Option 3 for housing or housing repairs
Option 4 for bins, household waste and recycling
Option 5 for building control or planning
Option 6 for licensing
Option 7 for environmental health or general enquiries

If you've dialled 5 for Planning, the options are then as follows:

Press 1 for Building Control (compliance with building regulations, demolitions, dangerous structures, and street naming & numbering)
Press 2 for Land Charges
Press 3 for planning application enquiries and tree matters, including tree preservation, or Planning Enforcement (who deal with breaches of planning control) or Heritage (who deal with historic buildings within conservation areas)
Press 4 for Planning Policy (the Joint Local Plan and Neighbourhood Planning)

For calls made outside opening hours about emergency repairs to council properties (or to report dangerous structures), phone 0808 168 7794

For the text mobile service for hard of hearing customers, phone 07827 842833