This page contains some information that may help if you have recently moved into a Council property.
Your tenancy agreement
Please read the terms and conditions within your tenancy agreement, which set out what we expect from you. They also say what you can expect from us as your landlord.
- Babergh District Council - Introductory and secure periodic tenancy agreement
- Mid Suffolk District Council - Introductory and secure periodic tenancy agreement
How to pay your rent
As a council tenant, you must pay your rent on time.
You can make a claim for Housing Benefit online. If you already claim Housing Benefit, you will need to tell them of your change of address.
If you decide to apply, or already receive Housing Benefit, you will need to submit a first night form in order to start your claim.
When you move, you must tell us about your move.
Repairs, improvements and planned maintenance
You must apply for our permission before making any changes to your home.
Utilities in your new home
You are responsible for telling gas, electricity and water providers that you have moved.
You must take the meter readings on the day that you move into your property and provide these to your utility supplier.
Home contents insurance
It is your responsibility to insure your belongings, furniture or decorations.
There are certain things you need landlord permission for:
- Taking in a lodger
- Keeping a vehicle, trailer or boat
- Running a business from home
My Home online account
My Home is a secure area for tenants to manage their account.
You can also now login into your My Home Tenant Portal via your Facebook or Google accounts.
For any other information regarding your tenancy, visit our Housing section
If you wish to speak with a Customer Services Officer, telephone 0300 123 4000