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Home > Housing > Homelessness advice > What should I do if I'm homeless?

What should I do if I'm homeless?

If you are homeless or about to lose your home, help is available. To find out about how we can help you, read our Housing and Homelessness Advice leaflet

The first thing you should do is contact us.

It is usual for us to ask you a few questions to help us decide the urgency of your case.

If you are homeless now, please contact us and we will aim to make telephone contact with you today.  If you are due to become homeless in the future, for instance, if you rent from a private landlord and receive a two month period of notice, it would be better if we agree a time to see you to discuss the matter further.

There are things that we can do to prevent or delay you becoming homeless, for example, if you are being evicted for rent arrears, we could help you come to an arrangement with your landlord to repay the arrears gradually, by affordable instalments.

It is really important that you seek advice early.

Some useful points:

  • If you are at risk of losing your home, contact us immediately, we may be able to do something to help.
  • Get advice first before leaving or selling your home. You could make yourself intentionally homeless.
  • If you are a tenant, you are entitled to legal notice before being asked to leave. Most tenants are entitled to stay in their home until their landlord applies for a Possession Order.
  • If you are a tenant on a low income ask our Benefits Department ¬†whether you qualify for help with your rent.
  • Seek legal advice immediately if you are separating from a partner or are the victim of domestic violence.

If you move into temporary accommodation and find it difficult to cope, we may be able to offer you support.

If you are not already on the housing register, you may be asked to register on our Gateway to Homechoice system which will enable you to be considered for social housing vacancies.

You can find out more Gateway Homechoice and register