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Home > Housing > Leaseholders > Report a repair

Report a repair

Emergency repair works restriction now in place

We are currently dealing with an unprecedented situation and following government advice to help delay the spread of the virus, we are reducing our repairs service to focus on the delivery of essential work only in occupied properties and homes.

Our Building Services teams will only carry out emergency works where there is a risk to people or significant property damage including but not limited to; power cuts, uncontrollable leaks or floods, blocked drains, insecure doors or windows, fire alarm faults.

Please help us to continue providing vital services by only requesting repairs if they are either an emergency or are essential, until further notice.

Report issues by telephone

During normal working hours (Mon-Fri, 9am-5pm), emergency repairs should be reported by calling 0300 123 4000.

Outside normal working hours (after 5pm during the week, or at weekends), emergency repairs should be reported by calling 0808 168 7794.