My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	NAVY ROW - EYE (Road Closed) Admiral Road - Pinewood AUBREY DRIVE - CHILTON Aubrey Drive - Sudbury Black Arches - Pinewood Boatman Close - Pinewood Brimstone Road - Pinewood Brookview - Pinewood Burnet Close - Pinewood Chapel Lane - Copdock And Washbrook Charlottes - Copdock And Washbrook Cinnabar Close - Pinewood Clearwing Close - Pinewood Copper Grove - Pinewood CROSSBOW AVENUE - SUDBURY Dales View - Copdock And Washbrook Fen View - Copdock And Washbrook Forester Close - Pinewood Fritillary Close - Pinewood Gatekeeper Close - Pinewood Grayling Road - Pinewood Green Oak Glade - Pinewood Grove Hill - Pinewood Holly Blue Close - Pinewood Lacewing Close - Pinewood Marbled White Drive - Pinewood Mayfly Close - Pinewood Monarch Way - Pinewood Oak Eggar Chase - Pinewood Pheasant Rise - Copdock And Washbrook RUNWAY - SUDBURY School Hill - Copdock And Washbrook Skipper Road - Pinewood Speckled Wood Close - Pinewood Springtail Road - Pinewood STRICKLAND CLOSE - COPDOCK AND WASHBROOK Swallowtail Close - Pinewood The Marvens - Copdock And Washbrook The Street - Copdock And Washbrook Tortoiseshell Close - Pinewood Whights Corner - Copdock And Washbrook
Refuse/general rubbish (black bin)	St Georges Road - Stowlangtoft (Roadworks) Spring Lane - Coddenham (Roadworks) Great Green - Thurston (Roadworks)
Recycling (blue or blue-lidded bin)	Alabaster Close - Hadleigh Barnes Close - Hadleigh Bourchier Close - Hadleigh Edwin Panks Road - Hadleigh High Street - Hadleigh Jordayn Rise - Hadleigh Magdalen Road - Hadleigh Muriel Close - Hadleigh Rousies Close - Hadleigh Schoorl Close - Hadleigh Tayler Road - Hadleigh Woolner Close - Hadleigh Yeoman Crescent - Hadleigh
Paper and card (green-lidded bin)	Priory Road - Hintlesham (Roadworks) Back Road - Hintlesham (Roadworks) Christmas Lane - Metfield (Roadworks) St James Road - Metfield (Roadworks) Pages Close - Stowmarket (Parked Cars) Gilbert Close - Needham Market (Roadworks)
Garden waste (brown bin)	Service up to date
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.