My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Needham Road - Weybread (Road Closed) Bells Meadow - Raydon Benton End - Hadleigh Benton Street - Hadleigh Brett Green - Layham Carders Close - Hadleigh Church Lane - Barham Corks Lane - Hadleigh Cranworth Road - Hadleigh Duke Street - Hadleigh Dunningham Drive - Raydon Gardeners Close - Layham GREENGAGE CLOSE - RAYDON Hadleigh Road - Holton St Mary Hadleigh Road - Raydon Holbecks Lane - Hadleigh Hook Lane - Hadleigh KING GEORGES CLOSE - RAYDON Layham Road - Hadleigh Magdalen Road - Hadleigh Market Place - Hadleigh Meadow View - Holton St Mary Middleton Road - Barham Mill Lane - Layham New Barn Lane - Raydon Noaks Road - Raydon Old Orchard - Layham Phillipps Road - Barham Pipkin Hill - Layham Priory Meadows - Hadleigh Queen Street - Hadleigh Raven Way - Hadleigh Rectory Close - Raydon Rose Acre - Holton St Mary Silk Mill Close - Hadleigh Stubbins Lane - Holton St Mary The Gardens - Raydon The Slade - Claydon The Street - Raydon Tinkers Lane - Hadleigh Toppesfield Close - Hadleigh Toppesfield Gardens - Hadleigh Upper Street - Layham Water Farm Drive - Raydon Water Lane - Layham Watermill Close - Layham Winchester Gardens - Barham Woodlands Road - Raydon
Refuse/general rubbish (black bin)	Service up to date
Recycling (blue or blue-lidded bin)	Cuckoo Hill - Bures St Mary POPPY FIELD - BRANTHAM St Edmunds Lane - Bures St Mary The Street - Aldham
Paper and card (green-lidded bin)	Cake Street - Laxfield (Roadworks) Onehouse Road - Stowmarket (Roadworks) Pages Close - Stowmarket (Parked Cars) Winchester Close - Stowmarket (Roadworks) BERKHAMSTEDE CLOSE - LAXFIELD BILLINGFORD GROVE - LAXFIELD CULLINGFORD CLOSE - LAXFIELD Framlingham Road - Laxfield Home Meadow - Laxfield Mill Close - Laxfield Mill Road - Laxfield Noyes Avenue - Laxfield READ WAY - LAXFIELD TALBOT ROAD - LAXFIELD The Link - Laxfield WYVILL GARDENS - LAXFIELD
Garden waste (brown bin)	Service up to date
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.