My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Bishops Way - Stradbroke RICHES CLOSE - STRADBROKE Woodfields - Stradbroke
Refuse/general rubbish (black bin)	Goosander Road - Stowmarket Jacksnipe Close - Stowmarket Nuthatch Close - Stowmarket
Recycling (blue or blue-lidded bin)	Brantham Hill - Brantham Brooklands Rise - Brantham Kettle Way - Brantham Palfrey Heights - Brantham POPPY FIELD - BRANTHAM
Paper and card (green-lidded bin)	Service up to date
Garden waste (brown bin)	Alston Crescent - Stanstead Athelington Road - Horham Athelington Road - Southolt Blunden Close - Long Melford Borley Road - Long Melford Buttons Close - Long Melford Cameron Close - Long Melford CHAFFINCH CLOSE - LONG MELFORD Church Walk - Long Melford Clopton Drive - Long Melford Cotswold Drive - Long Melford Cranmore Hill - Long Melford DUNNOCK CLOSE - LONG MELFORD FIELDFARE CLOSE - LONG MELFORD GOLDFINCH CLOSE - LONG MELFORD Hall Street - Long Melford Harefield - Long Melford High Street - Long Melford Lower Street - Stanstead Martyns Rise - Long Melford Mills Lane - Rodbridge Corner Park Road - Boxted REDWING CLOSE - LONG MELFORD Rivish Lane - Long Melford ROBIN CLOSE - LONG MELFORD Rodbridge Hill - Long Melford Roman Way - Long Melford Ropers Lane - Long Melford SISKIN CLOSE - LONG MELFORD SKYLARK WAY - LONG MELFORD Southgate Gardens - Long Melford Southgate Street - Long Melford STARLING CLOSE - LONG MELFORD Station Road - Long Melford Stephen Close - Long Melford The Green - Long Melford The Street - Boxted Theobalds Close - Long Melford Westgate Street - Long Melford Westropps - Long Melford Windmill Hill - Long Melford Withindale Lane - Long Melford
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
the bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.