Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Broad Green Road - Earl Stonham (Roadworks)
Brimstone Close - Thurston (Roadworks)
Gatekeeper Close - Thurston (Roadworks)
Holly Blue Way - Thurston (Roadworks)
Meadow Brown Way - Thurston (Roadworks)
Orange Tip Close - Thurston (Roadworks)
Peacock Place - Thurston (Roadworks)
Red Admiral Heights - Thurston (Roadworks)
Ringlet Close - Thurston (Roadworks)
Skipper Close - Thurston (Roadworks)
Small Copper Corner - Thurston (Roadworks)
Speckled Wood Close - Thurston (Roadworks)
The Channel - Flowton (Roadworks) Aspall Road - Debenham
Bacton Green - Bacton
Base Green - Wetherden
Base Green Road - Wetherden
Beech Lane - Wetherden
Chaffinch Way - Stowmarket
Church Road - Pettaugh
Church Street - Wetherden
Crawford Close - Wetherden
Curlew Close - Stowmarket
Eagle Close - Stowmarket
Egret Drive - Stowmarket
Eider Close - Stowmarket
Fir Tree Lane - Haughley
Goldfinch Close - Stowmarket
Greenfinch Close - Stowmarket
Haughley Green - Haughley
House Martin Way - Stowmarket
Jackdaw Close - Stowmarket
Kite Crescent - Stowmarket
New Bells Lane - Haughley
Partridge Close - Stowmarket
Peregrine Drive - Stowmarket
Phoenix Way - Stowmarket
Plashwood Road - Wetherden
Raven Close - Stowmarket
Rectory Road - Bacton
Road Near The Church - Aspall
Starling Way - Stowmarket
Stoney Lane - Debenham
Stowupland Road - Stowmarket
Wagtail Drive - Stowmarket
Wetherden Road - Haughley |
Recycling |
Broad Green Road - Earl Stonham (Roadworks)
Woolmers Close - Stowmarket (Parked Vehicle) |
| Garden waste (brown bin) |
Brambling Close - Stowmarket (Parked Vehicle)
Chapel Lane - Drinkstone (Parked Vehicle)
Rookery Lane - Walsham le Willows (Parked Vehicle)
The Green - Great Bricett (Roadworks) Abbott Close - Long Melford
Angel Place - Bramford
Angel Road - Bramford
Bramford Road - Bramford
Bullen Close - Bramford
Bullen Lane - Bramford
Cats Hill - Baylham
Chadburn Road - Long Melford
Chalk Hill Lane - Great Blakenham
Chalk Hill Rise - Great Blakenham
Chapel Lane - Great Blakenham
Chequers Rise - Great Blakenham
Cherryfields - Bramford
Chestnut Close - Great Blakenham
Church Green - Bramford
Church Knoll - Baylham
Church Lane - Baylham
Duckamere - Bramford
Elm Close - Great Blakenham
Fitzgerald Road - Bramford
Forum Close - Great Blakenham
Gipping Road - Great Blakenham
Gippingstone Road - Bramford
Glebe Close - Baylham
Green View - Baylham
Hackneys Corner - Great Blakenham
Hill Close - Long Melford
Hood Drive - Great Blakenham
Hornbeam Close - Great Blakenham
Keytes Way - Great Blakenham
Kingfisher Drive - Great Blakenham
Little Box Meadow - Little Blakenham
Lower Barn Road - Baylham
Meadow Drive - Great Blakenham
Middle Way - Long Melford
Mill Lane - Bramford
Nettlestead Road - Baylham
Old Bell Lane - Great Blakenham
Orchard Road - Bramford
Paper Mill Lane - Bramford
Queen Elizabeth Way - Bramford
Raile Walk - Long Melford
River Hill - Bramford
Roman Close - Great Blakenham
Shaw Road - Long Melford
Ship Lane - Bramford
Somersham Road - Little Blakenham
St Marys Close - Bramford
Stowmarket Road - Great Blakenham
The Beeches - Little Blakenham
The Stone - Baylham
The Street - Bramford
Upper Street - Baylham
Valley Road - Little Blakenham
Vicarage Close - Bramford
Vicarage Lane - Bramford
Wainwright Gardens - Great Blakenham
Walnut Tree Close - Bramford
Whitton Leyer - Bramford
Wilfred Hurry Close - Bramford |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
