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Compliments, Comments and Complaints
Compliments, Comments and Complaints
Compliments, complaints and suggestions help us to improve the service we provide to you.
We are currently developing a new compliments and complaints system.
For compliments and complaints about WASTE SERVICES OR HOUSING, use the following link:
Pay a compliment, make a complaint or provide a suggestion ABOUT WASTE SERVICES OR HOUSING
For ALL OTHER compliments and complaints (not about Waste Services or Housing), use the following link:
Pay a compliment, make a complaint or provide a suggestion ABOUT ALL OTHER SERVICES
Making a complaint
Please don't be afraid to complain to us.
You have a right to expect good quality services. You should always be treated fairly and courteously, receive a reply within a reasonable time and have promises kept. If for any reason you feel we have let you down, you can make a complaint to let us know about it.
The information you provide enables us to identify mistakes and ensure that they do not happen again. Every 3 months, a report of complaints received (and actions taken to fix them) is reported to our senior managers and councillors.
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