Equality, diversity and inclusion (EDI)

We are committed to being a good landlord, with our services being easy to access for all our tenants.  We follow all the legal and regulatory requirements set by: 

• Equality Act 2010 
• Human Rights Act 1998 
• Regulatory Framework for Social Housing in England 
• Care Quality Commission 

We aim to be a landlord that improves equality and diversity outcomes for all our residents. We actively promote community cohesion and social, digital and financial inclusion.  We have effective arrangements in place to monitor equality and diversity.  This includes all staff undergoing equality and diversity training, diversity champions within our workforce and carrying out equality impact assessments on our policies and procedures before they are introduced. 

Knowing our tenants - why it's important

As a landlord, we must demonstrate to the Regulator of Social Housing that we deliver fair and equitable outcomes for tenants and, where relevant, prospective tenants.  To do this, we must use information and data to: 

• understand the diverse needs of tenants, including those arising from protected characteristics, language barriers, and additional support needs; and 
• assess whether their housing and landlord services deliver fair and equitable outcomes for tenants.

We must ensure that our communication and information is clear, accessible, relevant, timely and appropriate to the diverse needs of tenants.  

Reasonable adjustments

We understand that anyone can face challenges at different times in life.  You might need support because of:

• A physical or mental health condition 
• Bereavement or a major life event 
• Financial hardship 
• Communication or language barriers 
• Digital exclusion 
• Social isolation 
• Any other situation that makes it harder to access our services 

We aim to adapt our services to meet your needs.  This may include: 

• Communicating in your preferred format, for example large print, braille or translation
• Allowing extra time for appointments or responses 
• Using your preferred way to contact you (like post, email or phone) 
• Let someone you trust speak for you 

You may find when we contact you, or when you contact us, that we ask you to confirm some details about yourself so that we can ensure we are meeting the above.  You can refuse to give us this information if this is your wish. 

Accessible information

We want our tenants to have access to information, no matter any language or accessibility needs.   If a tenant wants a document translated, or requires an accessible format such as large print or braille, please contact us on 0300 123 4000, option 3 and make a request.