Customer Access Point, Stowmarket, closed
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
A leaseholder is a person who holds a long lease of a flat, or maisonette. You will be the legal owner of the flat, for the full period of the lease.
We still provide services to communal areas and maintain the exterior of the block.
A lease is a legal agreement between you (the leaseholder) and us (the landlord). Every landlord has a responsibility to make sure that the terms and conditions of the lease are met.
Your lease will include a plan of your property. It will detail what was included at the time of the sale (for example, a garden or parking space).
We are responsible for the main structure of the building, common areas and any shared services. These may include:
We will also arrange building insurance. We will contact you before we intend to start any major works.
Your responsibilities will be set out in your lease. They will generally include:
Your lease will also detail what you are not allowed to do, as a leaseholder. Examples include:
Please note that lease agreements will vary from building to building.