Customer Access Point, Stowmarket, closed
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
Your responsibilities as a leaseholder
Our responsibilities as a landlord
We are responsible for the main structure of the building, common areas and any shared services. These may include:
- communal window frames
- lifts
- loft spaces
- door entry systems
- caretaking of communal areas
- grounds maintenance of communal areas
- estate and block lighting
We will also arrange building insurance. We will contact you before we intend to start any major works.
Your responsibilities as a leaseholder
Your responsibilities will be set out in your lease. They will generally include:
- looking after the contents of your home
- paying service charges
- keeping your home in good repair
- the behaviour of other members of your household, and any visitors
- ensuring that they do not cause any nuisance, or harass neighbours
- telling us if you sublet your property
- knowing what to do in the case of an emergency, and ensuring fire safety measures are maintained and in good working order
Your lease will also detail what you are not allowed to do, as a leaseholder. Examples include:
- Not make any structural changes or additions to your home, without our written permission
- Not to keep any pets without our permission
- Not do anything that might make the building insurance invalid
- Not put adverts in flat windows
- Not use the property for anything other than a living space
Please note that lease agreements will vary from building to building.