My bin hasn't been emptied

Please note that 12% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Aldis Avenue - Stowmarket Anvil Way - Stowmarket Baldwin Road - Stowmarket Campion Crescent - Stowmarket Chandlers Walk - Stowmarket Church Lane - Yaxley Coppersmith - Stowmarket Cutlers Lane - Shelland Edgar Avenue - Stowmarket Edgecomb Road - Stowmarket Farriers Road - Stowmarket Forge Road - Stowmarket Goddard Place - Harleston Harleston Green - Shelland Haughley New Street - Haughley Haughley Road - Harleston Hill Rise - Stowmarket Hook Lane - Hadleigh Horseshoe Close - Stowmarket Hugh Ager Close - Stowmarket Jubilee Avenue - Stowmarket Maltsters Walk - Stowmarket Millers Close - Stowmarket Moorbridge Lane - Harleston Normandy Close - Stowmarket Onehouse Road - Harleston Orwell Road - Stowmarket Rattlesden Close - Stowmarket Shelland Road - Harleston Thatchers Walk - Stowmarket The Green - Harleston The Green - Shelland The Twinnings - Stowmarket Tylers Way - Stowmarket Verneuil Avenue - Stowmarket Wayside Close - Stowmarket Weavers Close - Stowmarket Wheelwright Close - Stowmarket Woolmers Close - Stowmarket
Refuse/general rubbish (black bin)	St Georges Road - Stowlangtoft (Roadworks)
Recycling (blue or blue-lidded bin)	Redhouse Farm Road - Hoxne (Roadworks) South Green Road - Hoxne (Roadworks) St Georges Road - Stowlangtoft (Roadworks)
Paper and card (green-lidded bin)	Service up to date
Garden waste (brown bin)	Paper Mill Lane - Bramford (Roadworks) Whitton Leyer - Bramford (Roadworks) Blacksmith Road - Cotton Broad Road - Cotton Brook House Road - Cotton Church Road - Cotton Cock Road - Cotton Dandy Corner - Cotton Garden Meadow View - Cotton Goodrich Close - Cotton Halls Lane - Norton Hawes Lane - Norton Heath Road - Norton Ixworth Road - Norton Jubilee Close - Norton KING GEORGE CLOSE - NORTON Leamans Lane - Cotton MEADOW ACRE - NORTON Mendlesham Road - Cotton Miles Paddock - Cotton Mill Hill - Cotton Mill Road - Cotton OLD FORGE CLOSE - NORTON Parkers Road - Cotton Scuffins Lane - Cotton Station Road - Cotton Stewart Field - Cotton Stonham Road - Cotton The Gardens - Norton Walnut Tree Close - Norton Woolpit Road - Norton
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.