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Missed collections

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by factors out of our control. Examples include roadworks, vehicle breakdowns, crew sickness, severe weather or parked cars preventing safe access.

To avoid a missed collection, check what should go in your bins. If a bin contains unacceptable items, it will not be emptied.

Please ensure that your bin is out by 6.30am on your collection day and that you follow our bin collection advice.

Before reporting a missed collection

Check below for known delays in your area.

If your road is listed below, it means we are already aware that you haven't had a collection.

If this is the case, please don't report it, but leave your bin out and we'll collect it as soon as possible.

Refuse collections

Babergh

  • Mackenzie Place - Cockfield (Roadworks)

Mid Suffolk

Service up to date

Recycling collections

Babergh

  • Rockalls Road (part of road) - Polstead (Parked Vehicle)

Delays to recycling collections scheduled for Monday 6 February 2023 from properties serviced via a smaller collection vehicle: 

  • Brent Eleigh Road - Lavenham
  • Church Lane - Washbrook
  • Fenbridge Lane - East Bergholt
  • Hadleigh Road - Raydon
  • Hall Lane - Burstall
  • Holt Road - Polstead
  • Ipswich Road - East Bergholt
  • Ipswich Road - Stratford St Mary
  • London Road - Capel St Mary
  • Market Hill - Sudbury
  • Mill Lane - Monks Eleigh
  • Pond Hall Road - Hadleigh
  • Quintons Road - East Bergholt
  • Spring Lane - Polstead
  • Sudbury Road - Bures St Mary
  • The Green - Long Melford
  • The Green - Newton

Mid Suffolk

  • Fitzgerald Road (part of road) - Bramford (Roadworks)
  • Leggatt Drive (part of road) - Bramford (Roadworks)
  • Regent Street (part of road) - Stowmarket (Parked Vehicle)

Garden waste (brown bin) collections

Babergh

Service up to date

Mid Suffolk

  • Turkeyhall Lane - Bacton (Roadworks)

Trade waste collections

Babergh

Service up to date

Mid Suffolk

Service up to date

Clinical waste collections

Babergh

Service up to date

Mid Suffolk

Service up to date

Glass collections

Babergh

  • Delays to glass collections in Babergh & Mid Suffolk

Mid Suffolk

  • Delays to glass collections in Babergh & Mid Suffolk

Report a missed collection

Missed collections must be reported to us within two working days of it being missed.

Once we've received your report, please continue to leave your bin out, and we'll aim to make a return within five working days.

Report a missed collection