My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We empty over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins cannot be accessed because of roadworks or parked cars.

Delayed collections

The table below lists any known delays to our collection services. We aim to update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out and accessible. We will aim empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Service up to date
Refuse/general rubbish (black bin)	Service up to date
Recycling (blue or blue-lidded bin)	Applegate Mews - Great Cornard Bentley Lane - Belstead Bottle Bridge Road - Wenham Parva Bucks Horn Place - Belstead Bucks Horns Lane - Belstead California Lane - Hintlesham Chapel Lane - Belstead Charity Lane - Belstead Chattisham Road - Copdock And Washbrook Cherrytree Road - Great Cornard CHURCH LANE - COPDOCK Elm Lane - Copdock And Washbrook Grove Hill - Belstead Hawthorn Road - Great Cornard Hollow Road - Copdock And Washbrook Holly Lane - Belstead Lindsey Avenue - Great Cornard Mill Farm Place - Belstead MOYES PLACE - BELSTEAD Oakfield Road - Copdock And Washbrook OLD LONDON ROAD - COPDOCK AND WASHBROOK Pigeons Lane - Copdock And Washbrook Poplar Road - Great Cornard Raydon Road - Hintlesham Shelley Avenue - Great Cornard Swan Hill - Sproughton The Avenue - Copdock And Washbrook The Street - Belstead Vauxhall - Wenham Magna Washbrook Road - Chattisham Wenham Road - Copdock And Washbrook Whights Corner - Copdock And Washbrook
Paper and card (green-lidded bin)	Service up to date
Garden waste (brown bin)	Service up to date
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We cannot return if:

our bin collection guidance was not followed - for example, if the bin was not put out by 6.00am
the bin contained non-accepted items
extra waste was not taken, such as black bags
the bin has been refilled
the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will record if there was a reason why they couldn't empty a bin. Before a return can be made, crew logs will be checked, and dustcart camera footage may be viewed, to see if the collection was actually missed.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and accessible, and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.