
Missed collections
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by factors out of our control. Examples include roadworks, vehicle breakdowns, crew sickness, severe weather or parked cars preventing safe access.
To avoid a missed collection, check what should go in your bins. If a bin contains unacceptable items, it will not be emptied.
Please ensure that your bin is out by 6.30am on your collection day and that you follow our bin collection advice.
Before reporting a missed collection
Check below for known delays in your area.
If your road is listed below, it means we are already aware that you haven't had a collection.
If this is the case, please don't report it, but leave your bin out and we'll collect it as soon as possible.
- Refuse collections
- Recycling collections
- Garden waste (brown bin) collections
- Trade waste collections
- Clinical waste collections
- Glass collections
Refuse collections
Babergh
- Mackenzie Place - Cockfield (Roadworks)
Mid Suffolk
Service up to date
Recycling collections
Babergh
- Rockalls Road (part of road) - Polstead (Parked Vehicle)
Delays to recycling collections scheduled for Monday 6 February 2023 from properties serviced via a smaller collection vehicle:
- Brent Eleigh Road - Lavenham
- Church Lane - Washbrook
- Fenbridge Lane - East Bergholt
- Hadleigh Road - Raydon
- Hall Lane - Burstall
- Holt Road - Polstead
- Ipswich Road - East Bergholt
- Ipswich Road - Stratford St Mary
- London Road - Capel St Mary
- Market Hill - Sudbury
- Mill Lane - Monks Eleigh
- Pond Hall Road - Hadleigh
- Quintons Road - East Bergholt
- Spring Lane - Polstead
- Sudbury Road - Bures St Mary
- The Green - Long Melford
- The Green - Newton
Mid Suffolk
- Fitzgerald Road (part of road) - Bramford (Roadworks)
- Leggatt Drive (part of road) - Bramford (Roadworks)
- Regent Street (part of road) - Stowmarket (Parked Vehicle)
Garden waste (brown bin) collections
Babergh
Service up to date
Mid Suffolk
- Turkeyhall Lane - Bacton (Roadworks)
Trade waste collections
Babergh
Service up to date
Mid Suffolk
Service up to date
Clinical waste collections
Babergh
Service up to date
Mid Suffolk
Service up to date
Glass collections
Babergh
- Delays to glass collections in Babergh & Mid Suffolk
Mid Suffolk
- Delays to glass collections in Babergh & Mid Suffolk
Report a missed collection
Missed collections must be reported to us within two working days of it being missed.
Once we've received your report, please continue to leave your bin out, and we'll aim to make a return within five working days.
Report a missed collection