Customer Access Point, Stowmarket, closed

Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.

For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points

Housing support and financial assistance

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Tenant Handbook

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Get Housing Advice

Get general housing advice and information online 24 hours a day

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In this section, you can access information, advice and support from our Housing Solutions team and our Communities team.

You are also able to find out more about the financial assistance and housing grants that we offer.

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Help living at home

Minor adaptations

Grants to help people with long-term health conditions live at home

Disabled Facilities Grants

Grants to help people with a disability make changes to their home

Independent Living Service

Our Independent Living Service helps vulnerable residents to continue living at home

Hoarding and property condition

Support for dealing with hoarding and property condition

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Help with housing costs

Crisis and Resilience Fund

Apply for the Crisis and Resilience Fund if you are struggling to pay your rent

Housing Benefit

If you are on a low income and need help paying your rent, you might qualify for Housing Benefit

Discretionary Housing Payments

If you receive Housing Benefit, you may also be eligible for a Discretionary Housing Payment

Cost of living support

If you are affected by the rising cost of living, help is available

Warm Homes Suffolk

Learn about the Warm Homes Suffolk scheme and how you can apply for help

Income and Expenditure Calculator

To assist in calculating your current disposable income and any debts (Downloads an Excel spreadsheet)

Mid Suffolk Cosy Homes

Available to help homeowners, private tenants and landlords make their homes warmer

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Help for the private sector

Housing Standards

If you privately rent and need help arranging repairs, we may be able to help

Help us reduce the amount of long-term empty homes within the district

Central Suffolk Lettings

Our free lettings service aims to increase access to good quality homes in the private rented sector

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