Customer Access Point, Stowmarket, closed

Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.

For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points

Our tenants

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Tenant Handbook

We work hard to make sure that our tenants are able to request and access our services online, wherever possible.

On our website, you can pay your rent, request a repair or a change to your home, or report antisocial behaviour.

You can also manage your rent and account information via our Tenant Portal.

Resources

Content you might find useful

How to pay your rent

There are several different ways that you can manage and pay your rent

Request a repair

Request a routine or emergency repair and learn about our repairs process

Manage your tenancy

Find out how to end your tenancy, or make changes to your tenancy agreement

We want you to work with us to help us deliver and improve our services

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Additional tenant resources

Find out about who we are as a social landlord

Your rights as a tenant

Find out about your legal rights, and how you can hold us to account

Mutual exchanges

Find out how you can exchange or transfer your Council home

Report antisocial behaviour and hate crime

Learn what anti-social behaviour is, and how you can report it

Apply for permission

You need permission to keep a pet, take in a lodger, or run a business from home

Apply for a property alteration

You can apply for our permission to make changes to your Council home (at your own cost)

Apply for aids and adaptations

Find out how to apply for aids and adaptations to support independent living in your council home

Planned works help us maintain the quality of our homes and ensure they continue to meet the needs of our residents

Income and Expenditure Calculator

To assist in calculating your current disposable income and any debts (Downloads an Excel spreadsheet)

Safeguarding is everyone's responsibility - learn how to report a concern

Leaseholders and shared owners

Find out about your responsibilities, repairs, subletting and insurance

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