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Your rights as a tenant

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We want our tenants to know their rights, and to hold us to account.

We hope that the information on this webpage helps you understand the things you should expect from us when you live in one of our properties - and how to hold us to account on our performance.

Four Million Homes provide free training, knowledge, and resources to empower social housing residents in England. Their focus is helping tenants understand their rights, holding landlords to account, and improving housing standards.

Their how-to guides for getting things done let you know how you can do things like understand any changes to your rent, raise a complaint, set up a residents' association.

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Your right to be safe in your home

We have a legal duty to provide our tenants with safe and habitable properties that meet health and safety requirements. 

This includes ensuring homes are free from serious hazards, including damp and mould.

You can learn more about the relevant legislation via the following links: 

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Your right to a good quality home

We want to keep your home in good repair. We want to meet the Decent Homes Standard, which has been set by the government.  

If your home needs a repair, please raise it with us so that we can put this right. We will provide you with notice of any visits to carry out repairs or maintenance, or to view the condition and state of repairs.

Before you request a repair, please visit our Repairs to Council homes - your responsibilities webpage.

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Your right to know how your landlord is performing

We want to be transparent and show all our tenants how we are performing across all areas.

We publish our reports and plans, alongside information about our performance as a housing service, so that you can see how are performing on the things that matter to you.

This information relates to a number of service areas - including repairs, complaints, safety and how we spend the money collected from rent.

Each year, we submit a range of data back to the Regulator of Social Housing about how we are performing, and how satisfied our tenants are with our services. 

This data is based on a set of tenant satisfaction measures.

We also publish our results from all our tenant satisfaction surveys, which are transactional, so that you can see how well we are performing and what we are doing in areas that need to improve. 

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Your right to have complaints dealt with promptly and fairly

We want you to be happy with the services you receive, and we always value your feedback.

We welcome both positive and negative comments, as they help us to improve and learn.

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