Customer Access Point, Stowmarket, closed
Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.
For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points
REACH Service
REACH is our new service supporting residents and communities to make your homes warmer, more energy-efficient, and cheaper to run.
We provide independent, trusted advice that's tailored to you.
We can give you free energy advice about:
- understanding your energy use
- how you can reduce the cost of your bills
- ways to keep your home cool during summer months
- ways you can stay warm and comfortable
We can also provide guidance on the following home improvements (retrofit):
- insulation, draught-proofing and ventilation
- heating upgrades and renewable energy
- for rural homes - taking into account local challenges
If you would like to know more about how we can help you, please email REACH.team@midsuffolk.gov.uk
Our inbox is monitored Monday to Friday, 8am to 5pm (excluding bank holidays).
You can also phone 0300 123 4000 (Option 7), if you prefer.
Funding and signposting
We can provide you with information about grants and schemes that you may be eligible for, as well as onward referrals to other services.
Our Funding for residents content has information about specific grants and services.
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Our community engagement van
The REACH roadshow van may be coming to an event near you soon!
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What is the REACH roadshow?
The REACH community engagement van is a mobile space that will attend events and host sessions across our district, providing advice and support to our residents.
It will attend events in convenient and accessible locations, where residents can come along and talk to a member of our friendly team.
You will not need to book an appointment.
The van is a confidential space, where we can listen to your needs and provide advice or signposting where appropriate.
With your consent, we can also log your support request and arrange a follow-up call with you.
Invite us to your event
If you're a community group or service, supporting the health and wellbeing of residents in Mid Suffolk, we can attend your event or offer face-to-face support, free of charge.
To discuss, please email REACH.team@midsuffolk.gov.uk or phone 0300 123 4000 (Option 7), if you prefer.
Where you can find us
We will be attending the following events:
| What | Where | When |
|---|---|---|
| Community visit | Elmswell Library | Tuesday 15 September, 2.30pm - 4pm |
| Community visit | Elmswell Library | Wednesday 16 September, 2.30pm - 4pm |
| Community lunch | Walsham le Willows | Walsham le Willows |
| East of England Co Op in-branch engagement | Needham Market | Tuesday 29 September |
| Community visit | Stradbroke Flu Clinic | Saturday 3 October |
| East of England Co Op in-branch engagement | Needham Market | Wednesday 7 October |
| Community visit | Elmswell Library | Wednesday 7 October, 2.30pm |
| East of England Co Op in-branch engagement | Combs Ford | Thursday 8 October |
| East of England Co Op in-branch engagement | Elmswell | Tuesday 13 October |
| Attendance at Climate East | Newmarket Racecourse | Thursday 15 October |
We also attend these Community Cafe events on a regular basis:
| What | Where | When |
|---|---|---|
| Coffee & Cake | Syleham & Wingfield Village Hall | First Tuesday of each month, 10am to 11.30am |
| Coffee, Craft & Chat | Syleham & Wingfield Village Hall | Last Thursday of each month, 1.30pm to 3pm |
| Community Club Coffee Morning | Bedfield & Monk Soham Community Hub | Every Tuesday, 10am to 12pm |